284 articles
Orbstack is causing bloated Storage
Backup finishing successfully with 0 Bytes in Google Shared Drive
Microsoft Teams Metadata Failing with Error Code 404
Windows Installer prompt appears when running the IMD Script for deploying new users
When clicked on various tabs in the Org Tools / SFDC 2.0 app; blank page gets loaded and nothing is displayed
WebDAV Direct Download Error: Attempting to write to read only DB
Warning message is displayed during inSync Client upgrade
VSS Basic Troubleshooting Guide
Users unable to modify proxy settings on inSync Client
User unable to access inSync Web
Users get auto-preserved even after activation
Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud
Users fail to receive password reset and new user emails
User is not able to see the Add folder option in the inSync client
User import fails with can't contact AD/LDAP server error
User does not receive inSync activation email
User creation using SCIM fails with error - None of the SCIM Mapping matched to create user
Unable to View or Create a Profile with error "There are no profiles created"
User data restore is failing
Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup
User devices marked inactive automatically in inSync
Unable to send password reset or user creation email
Unable to see exchange online restored data on Outlook
Unable to restore OneDrive data with error “An Unexpected Error has occurred”
Unable to Restore Data from Admin console
Unable to restore packages into Salesforce Org due missing field: activateRSS
Unable to restore MAPI backup
Unable to reset password using the Reset Password link
Unable to receive the Reset Password emails from inSync
Unable to open Auth key for activation of inSync client
Unable to map Active Directory to the profile
Unable to receive inSync user activation and password reset emails
Unable to open Auth key
Unable to login to inSync Web or activate inSync client using AD credentials
Unable to login through Fail-safe admin
Unable to launch Admin Console: Error starting inSync Admin
Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04
Unable to import users/activate devices automatically using Mass Deployment method(v1 or v2) where the users have accented characters in their name entered on AD server
Unable to install inSync Connector
Unable to import users from nested OU in Active Directory
Unable to import users from AD mapping
Unable to delete user or device as the delete control is disabled
Unable to delete AD/LDAP account
Unable to delete profile error
Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”
Unable to assign a profile to a user
Unable to create new administrator - Email address already registered
Unable to change the role of other administrators
Unable to activate inSync Client or Web from the corporate device
Unable to activate inSync Client through integrated mass deployment for MAC device
Unable to activate device using IMD
Unable to Access Encrypted files
Troubleshooting VSS Error 0x8000ffff while running inSync backup
Unable to add or activate a device client
Un-mapped AD Users not getting auto-preserved
Troubleshooting VSS Error 8007000e while running inSync backup
Troubleshooting: Failed to get results from AD\LDAP server error
Troubleshooting VC++ error during installation
Troubleshooting VSS (Volume Shadow Service) errors
Troubleshooting System App settings backup fail error - USMT error code 112
Troubleshooting Spectre and Meltdown
Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”
Troubleshooting unable to load inSync login page https://cloud.druva.com
Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".
Troubleshooting on Public Folder Backup
Troubleshooting machine crash after installing inSync client on the machine
Troubleshooting internal error (#100000001) - Unable to backup PDF files
Troubleshooting inSyncSyncer.log file bloating issue
Troubleshooting inSync Error #100000016 - User key is either invalid or username no longer exists
Troubleshooting inSync Connector errors
Troubleshooting files missed during backup
Troubleshooting error- uninstall ended prematurely
Troubleshooting error: “An unexpected error has occurred. Please try again after some time.” while uploading the Device Mapping CSV file.
Troubleshooting Error: You are denied access since you are trying to access inSync from an unauthorized network
Troubleshooting error 2502 while installing inSync Client
Troubleshooting Error: Cannot write to log file - Access Denied
Troubleshooting error "No valid NameID found. Cannot process response."
Troubleshooting error - Authentication failed: Invalid email-id or credentials
Troubleshooting download error (#100000016): User key invalid or username no longer exists
Troubleshooting error - AD/LDAP Connector not connected
Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs
inSync Client reactivation fails using the Mass Deployment token for AD/LDAP
Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup
Troubleshooting “Failed while reading file-system structure” error on Windows
Troubleshooting "Server authentication failed OR Internal error"
Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”
Troubleshooting "Finished backup with errors: Unable to read file. Permission Denied”
Troubleshooting "Can't contact LDAP server error"
Troubleshooting "Failed while reading file-system structure" error on MACl
Troubleshoot upgrade issues in clients deployed by an MST file
Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script
Troubleshoot restore failure of backup shares to original location
Troubleshoot restore failure of backup shares
Troubleshoot restore failure with access denied error
Troubleshoot restore failure due to stopped inSync.exe
Troubleshoot restore failure due to inaccessible restore location
Troubleshoot restore failure due to offline user
Troubleshoot restore failure due to network issues
Troubleshoot restore failure due to an offline client
Troubleshoot OU List too large to populate error while creating AD mapping
Troubleshoot error 2203 - Installation ended prematurely
Troubleshoot error - An API key value wasn't specified
Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration
Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version
Troubleshoot AppData issues indicated by Misconfigured Backup Folder alert
Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud
The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.
Teams Backup failing with Error due to a channel not being found
Team backups completed with errors
System App settings backup fails with USMT error code 26
Team Metadata Backup failed
SSO login failure
System App settings backup fails with error: “USMT error code 36”
Some files under the home directory on Linux devices are failing to be backed up
SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”
Shared mailbox license shows inaccurate count in Druva inSync
Size of in-progress backup differs from the size of backup content
SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365
SharePoint backup completes with errors due to excess files
Scheduled backups are trigerred during blackout window
SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC
SFDC Backup Tasks are found in PENDING state
Send passwords by email option missing from UI when importing users using a CSV file
Scheduled backups of Microsoft Sharepoint Cloud App fail
Scheduled backups failing for Cloud Apps
Salesforce configuration fails with error in fetching organization details
Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error
Restore of System and App settings results in lock sign on restored item
Restore window on inSync client GUI prompts repeatedly for credentials without any error message
Restore of Gmail data swamp the user's inbox
Restore of Azure AD joined machine and user login does not work after restore of System Apps settings
Reporting API fails with unexpected error
Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)
Reconfigure inSync with Google Workspace
Recreating a user-linked SaaS App device if it was deleted
Reactivating devices using IMD v2
Profile Creation for M365 Shared mailbox backup in InSync
Poll notification thread fails to reach the server
Procedure for reactivating devices
Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled
Outlook errors
Outlook Sync failed during PST backup
OneDrive backup failure after Updating user name in Microsoft 365
Microsoft 365 Team site restore fails
OneDrive and SharePoint App shows as not configured.
Object exclusions set under “Custom Child Object” selection window does not exclude the objects from the Data Template
Not receiving scheduled reports email from inSync Reports
Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
Not able to login to SFDC 2.0
Not able to import users from AD mapping
Not able to download authkey for a inSync user
MS Teams backups are failing with Authentication error
Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app
Multiple inSync Share entries in Finder on Mac
Microsoft SharePoint is backing up with 'object is not iterable' error
Multiple alert emails after file restore
MAPI restore fails with insufficient disk space error
M365 backups are failing with Authentication error (#100000003)
Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync
inSync shuts down abruptly after backup on a device installed with macOS Mojave
inSync profile administrator unable to edit Auto Delete Preserved Users settings
inSyncUSyncer.exe continuously request for credentials
Manage Users from “One login”using SCIM
M365 backup fails with ‘ETHROTTLE’ or Throttling error
inSync Share folders fail to sync on Mac OS
inSync is unable to auto-discover few SharePoint sites
inSync fails to recognize users on OneDrive
inSync fails to back up a locked site
inSync fails to back up custom folder on a MAC device
inSync fails to update last connected date with device backup
inSync fails to back up OneDrive folder
inSync Direct Download fails to start with 'Need more than 1 value to unpack' error
inSync connector registration fails with Registration failed error
inSync emails fail with an unexpected error
inSync Client installation fails due to an existing client installation
inSync Client installation fails with an error
inSync Client fails to activate with incorrect header check error
Insync client failed to activate using IMDv2
inSync Client does not launch on Windows OS device
inSync Alert: Low User Storage Space Available
inSync Client backup fails stating the device is disabled despite the device being active
inSync backup fails due to the backup proxy
inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.
inSync Client cannot backup SQL DB files
inSync Client backup interrupts when using Proxy
IMD token-based activation fails for AD user logged on macOS
Mass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 Characters
IMD token-based activation fails for AD user logged on to macOS
How to use API Credentials with Druva Developers Hub
Device activation fails for the user using the Mass Deployment device mappings method
How to take circular packet capture on Linux
How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure
How to resolve ‘EAUTH’ error for Google Shared Drive Backup
How to Update Druva SSO SAML Certificate on Okta
How to reset the password for an already activated user in SFDCV2 App
How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup
How to unlock a user in inSync
How to run eDiscovery Client with logon as a different user
How to perform Clean Uninstallation of inSync client in MAC OS
How to map both UserPrincipalName and Email address from Okta to Druva
How to get critical alerts on slack channel
How to create the SCIM mapping for an attribute value that has a comma in it
How to delete all the backed up snapshots under the SFDC 2.0 app
How to check the size of folders being backed up from the end user’s device
How to change Time zone for "Last Backup Completed" on Druva Admin portal
How to globally exclude hidden folders on MAC from inSync backup
How to backup shared mailbox
How to backup windows event logs folder via junction folder
How to backup only those users who have an employee ID in Azure AD
How to add a column (fields) for a specific object under Restore & Seeding
Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER
Google Shared drive backup fails with error: No ORGANIZER/FILE ORGANIZER found for the authorization
How to change SCIM token for Druva inSync App
Getting Error “Service Not Found” while doing a Data Seeding
How to access the PST download link from the audit trail logs
Getting error 'Operations Error' when trying to create AD/LDAP mapping
Failed to launch inSync Client after TPM was enabled
Failed to load authentication key error on the client
Google Shared Drive Backup failing with Error : EAUTH
Gmail and GDrive backup fails with error EUSERNOTFOUND
Failed to get result from AD/LDAP server when importing user via mappings
Exchange Online restore using only deleted items option restores duplicate items
Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM
Exchange Online restore fails due to restore API limitation
Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs
Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI
ErrorQuotaExceeded message in logs while backing up Exchange Online data
Failed to enable a device from inSync Management Console
Error! Missing Profile Permissions
Error while installing Druva inSync client
Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization
Error while disabling and enabling SSO for inSync Administrator
Error 1935 during inSync Client installation
Encrypted files get corrupted
Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
Error 404 Bad request while running API queries
Druva inSync Client Service does not start manually or automatically
Email Body is blank while resetting the inSync password for an inSync User
Endpoint Client backup with encryption enabled fails
Download with inSyncDirectDownload utitliy fails to start
Download with inSyncDirectDownload utility fails with 401 Invalid Credentials error
Download using Direct Download utility fails in authentication is set to SSO
DLP status stuck in Decommissioning state
Different ways to narrow down timeout error while importing users from AD via inSync Connector
Difference in Exchange Online data and backup data sizes
Disabled Users in Azure are not getting auto-preserved in Druva
Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud
CloudApp Backup Misconfigured -AD Connectors not connected
Folder ending with period (.) created by Direct Download is not accessible
Devices frequently going into inactive state
Change password for an administrator with a custom admin role
Database Error during Direct Download Operation (Mac OS)
Cloud Apps Configuration update for MSP Customer Administrators
Cannot find usable entries in file while importing users using CSV
Backups fails with unconvertible time error on inSync Client
Backup stops with Insufficient Storage message
Backup of SharePoint Online Site Collection fails with a licensing error
Backup interrupted - Admin has disallowed backup at this time
Certificate error while accessing the inSync Admin Console
Backup fails with the process cannot access the file because it is being used by another process error
Backup of Google Shared Drives with Offline Super Admin
Backup fails with SSL or certificate error during certificate validation
Backup fails with disk I/O error
Backup fails if backup share consists a USB type device
Backup and restore sticky notes
Backup fails for SharePoint sites deleted from Microsoft 365
Backup fails with the error - inSync cannot backup servers
Authentication Request timed out error when activating inSync Client on Mac OS using SSO
Backup fails on inSync Client with the error - OperationalError: database is locked
Backup fails from protected locations on macOS Mojave devices
Admin account not getting created via SCIM, Azure AD deployment or Ad/LDAP deployment method
Auto delete fails to delete preserved users
Activation of the inSync Client using Single Sign-On gets timed out
Administrator is unable to access user’s backed up data
Activate inSync Client on Ubuntu 19.10
A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org
401 error during data download using inSync Direct Download utility
“Client version unsupported by server. (#100000044)” for GovCloud Customers
Admin has disabled the account error seen on the inSync client
‘Password Error’ when activating inSync administrator account
‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added
Gmail/Google Drive backup fails with ‘ETHROTTLE’ error
Exception Error observed while trying to login to the SFDC 2.0 app
How VSS works and how to troubleshoot common VSS Issues in Insync