Troubleshooting - Endpoint and SaaS Apps
280 articles
- Unable to Reinstall Druva: "Older Files detected"
- OneDrive Backup Structure Displays All Files Under "/Documents" Folder
- Task Details Not Loading for Newly Added Users in Druva SFDC App
- Error "Access blocked: Authorization Error" for Google Workspace Backup Configuration
- Entra ID Enterprise Application Restore from Druva Backup Shows 'Successful with Errors' but Application Not Fully Restored
- IRM-enabled documents are not restored correctly in the SharePoint site
- Druva App Unable to Access Archived Salesforce Records
- Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)
- Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)
- INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email Message
- Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”
- Internal Error while activating eDiscovery Client on Windows 11
- inSync Client: Empty Folders Not Backing Up
- AD Connection Status alerts being generated for a non AD/LDAP user provisioned instance
- How to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP Connectivity
- How to Collect Directory Listing
- Group Mapping Does Not Auto-Sync with User Profiles in Druva Insync
- Troubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo Alto
- Druva API Error: "User is not authorized to access this resource with an explicit deny" (Error Code 4294971402)
- Endpoint User Data usage is beyond the profile quota limit in Druva inSync
- How To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting Purposes
- Entra ID backups failing due to app status “Disconnected”
- Orbstack is causing bloated Storage
- Backup finishing successfully with 0 Bytes in Google Shared Drive
- Microsoft Teams Metadata Failing with Error Code 404
- SFDC | Troubleshoot Data Copy Error: "(RecordTypeId) Record Type ID: this ID value isn't valid for the user: 012w00000003IeDAAU"
- Internal Error while launching the inSync agent
- Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"
- How To Download And Analyze The Debug Logs Available For Download From The inSync Console
- Version file not found after OneDrive Restore
- Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"
- Endpoint Devices Taking a Long Time to Backup
- Unable to view Device details on inSync Dashboard
- Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'
- Can we add users from multiple M365 tenants for backing up Exchange Online and OneDrive
- M365 apps keeps disconnecting
- Team Restore Failure with error “Channel Name Already Exists”
- inSync workload not visible in the admin console or in the reports
- "This app is blocked" Error When Configuring Google Workspace for Druva
- Some Salesforce Records Appear in Recent Backups Despite Old LastModifiedDate
- inSync profile or users not visible in the admin console or in the reports
- Troubleshooting Backup Completing With Errors Or Backup failing For Microsoft 365 SaaS Applications
- Druva Add-on not sending logs into Splunk
- Windows Installer prompt appears when running the IMD Script for deploying new users
- WebDAV Direct Download Error: Attempting to write to read only DB
- VSS Basic Troubleshooting Guide
- User unable to access inSync Web
- Users get auto-preserved even after activation
- Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud
- Users fail to receive password reset and new user emails
- User is not able to see the Add folder option in the inSync client
- User import fails with can't contact AD/LDAP server error
- User does not receive inSync activation email
- User creation using SCIM fails with error - None of the SCIM Mapping matched to create user
- Unable to View or Create a Profile with error "There are no profiles created"
- Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup
- User devices marked inactive automatically in inSync
- Unable to send password reset or user creation email
- Unable to see exchange online restored data on Outlook
- Unable to restore OneDrive data with error “An Unexpected Error has occurred”
- Unable to Restore Data from Admin console
- Unable to restore packages into Salesforce Org due missing field: activateRSS
- Unable to reset password using the Reset Password link
- Unable to receive the Reset Password emails from inSync
- Unable to open Auth key for activation of inSync client
- Unable to map Active Directory to the profile
- How to send inSync user activation and password reset emails
- Unable to login to inSync Web or activate inSync client using AD credentials
- Unable to login through Fail-safe admin
- Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04
- Unable to install inSync Connector
- Unable to import users from nested OU in Active Directory
- Unable to delete user or device as the delete control is disabled
- Unable to delete AD/LDAP account
- Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”
- Unable to assign a profile to a user
- Unable to create new administrator - Email address already registered
- Unable to change the role of other administrators
- Unable to activate device using IMD
- Unable to Access Encrypted files
- Troubleshooting VSS Error 0x8000ffff while running inSync backup
- Troubleshooting VSS Error 8007000e while running inSync backup
- Troubleshooting: Failed to get results from AD\LDAP server error
- Troubleshooting VC++ error during installation
- Troubleshooting VSS (Volume Shadow Service) errors
- Troubleshooting System App settings backup fail error - USMT error code 112
- Troubleshooting Spectre and Meltdown- Endpoints & SaaS Apps
- Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”
- Troubleshooting unable to load inSync login page https://cloud.druva.com
- Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".
- Troubleshooting on Public Folder Backup
- Troubleshooting machine crash after installing inSync client on the machine
- Troubleshooting internal error (#100000001) - Unable to backup PDF files
- Troubleshooting files missed during backup
- Troubleshooting error- uninstall ended prematurely
- Troubleshooting Error: You are denied access since you are trying to access inSync from an unauthorized network
- Troubleshooting error 2502 while installing inSync Client
- Troubleshooting Error: Cannot write to log file - Access Denied
- Troubleshooting error "No valid NameID found. Cannot process response."
- Troubleshooting error - Authentication failed: Invalid email-id or credentials
- Troubleshooting error - AD/LDAP Connector not connected
- Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs
- inSync Client reactivation fails using the Mass Deployment token for AD/LDAP
- Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup
- Troubleshooting “Failed while reading file-system structure” error on Windows
- Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”
- Troubleshooting "Failed while reading file-system structure" error on MACl
- Troubleshoot upgrade issues in clients deployed by an MST file
- Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script
- Troubleshoot restore failure of backup shares to original location
- Troubleshoot restore failure with access denied error
- Troubleshoot restore failure due to stopped inSync.exe
- Troubleshoot restore failure due to network issues
- Troubleshoot restore failure due to an offline client
- Troubleshoot OU List too large to populate error while creating AD mapping
- Troubleshoot error 2203 - Installation ended prematurely
- Troubleshoot error - An API key value wasn't specified
- Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration
- Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version
- Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud
- The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.
- Teams Backup failing with Error due to a channel not being found
- Team backups completed with errors
- System App settings backup fails with USMT error code 26
- SSO login failure
- System App settings backup fails with error: “USMT error code 36”
- Some files under the home directory on Linux devices are failing to be backed up
- SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”
- Shared mailbox license shows inaccurate count in Druva inSync
- Size of in-progress backup differs from the size of backup content
- SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365
- SharePoint backup completes with errors due to excess files
- Scheduled backups are triggered during blackout window
- SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC
- SFDC Backup Tasks are found in PENDING state
- Send passwords by email option missing from UI when importing users using a CSV file
- Scheduled backups failing for Cloud Apps
- Salesforce configuration fails with error in fetching organization details
- Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error
- Restore window on inSync client GUI prompts repeatedly for credentials without any error message
- Restore of Gmail data swamp the user's inbox
- Restore of Entra ID joined machine and user login does not work after restore of System Apps settings
- Reporting API fails with unexpected error
- Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)
- Reconfigure inSync with Google Workspace
- Recreating a user-linked SaaS App device if it was deleted
- Reactivating devices using IMD v2
- Poll notification thread fails to reach the server
- Procedure for reactivating devices
- Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled
- Outlook errors
- OneDrive backup failure after Updating user name in Microsoft 365
- Microsoft 365 Team site restore fails
- Object exclusions set under the “Custom Child Object” selection window do not exclude the objects from the Restore & Seeding
- Not receiving scheduled reports email from inSync Reports
- Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
- Not able to login to SFDC 2.0
- Not able to import users from AD mapping
- Not able to download authkey for a inSync user
- MS Teams backups are failing with Authentication error
- Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app
- Microsoft SharePoint is backing up with 'object is not iterable' error
- Multiple alert emails after file restore
- M365 backups are failing with Authentication error (#100000003)
- Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync
- inSync shuts down abruptly after backup on a device installed with macOS Mojave
- inSync profile administrator unable to edit Auto Delete Preserved Users settings
- inSyncUSyncer.exe continuously request for credentials
- Manage Users from “One login”using SCIM
- M365 backup fails with ‘ETHROTTLE’ or Throttling error
- inSync is unable to auto-discover few SharePoint sites
- inSync fails to recognize users on OneDrive
- inSync fails to back up a locked site
- inSync fails to update last connected date with device backup
- inSync fails to back up OneDrive folder
- inSync Direct Download fails to start with 'Need more than 1 value to unpack' error
- inSync connector registration fails with Registration failed error
- inSync emails fail with an unexpected error
- Insync client failed to activate using IMDv2
- inSync Client does not launch on Windows OS device
- inSync Alert: Low User Storage Space Available
- inSync Client backup fails stating the device is disabled despite the device being active
- inSync backup fails due to the backup proxy
- inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.
- inSync Client cannot backup SQL DB files
- inSync Client backup interrupts when using Proxy
- IMD token-based activation fails for AD user logged on macOS
- Mass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 Characters
- IMD token-based activation fails for AD user logged on to macOS
- How to use API Credentials with Druva Developers Hub
- Device activation fails for the user using the Mass Deployment device mappings method
- How to take circular packet capture on Linux
- How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure
- How to resolve ‘EAUTH’ error for Google Shared Drive Backup
- How to Update Druva SSO SAML Certificate on Okta
- How to reset the password for an already activated user in SFDCV2 App
- How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup
- How to unlock a user in inSync
- How to run eDiscovery Client with logon as a different user
- How to perform Clean Uninstallation of inSync client in MAC OS
- How to map both UserPrincipalName and Email address from Okta to Druva
- How to get critical alerts on slack channel
- How to delete all the backed up snapshots under the SFDC 2.0 app
- How to check the size of folders being backed up from the end user’s device
- How to change Time zone for "Last Backup Completed" on Druva Admin portal
- How to globally exclude hidden folders on MAC from inSync backup
- How to backup shared mailbox
- How to backup windows event logs folder via junction folder
- How to backup only those users who have an employee ID in Entra ID
- How to add a column (fields) for a specific object under Restore & Seeding
- Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER
- How to change SCIM token for Druva inSync App
- Getting Error “Service Not Found” while doing a Data Seeding
- How to access the PST download link from the audit trail logs
- Getting error 'Operations Error' when trying to create AD/LDAP mapping
- Failed to launch inSync Client after TPM was enabled
- Gmail and GDrive backup fails with error EUSERNOTFOUND
- Exchange Online restore using only deleted items option restores duplicate items
- Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM
- Exchange Online restore fails due to restore API limitation
- Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs
- Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI
- ErrorQuotaExceeded message in logs while backing up Exchange Online data
- Error! Missing Profile Permissions
- Error while installing Druva inSync client
- Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization
- Error while disabling and enabling SSO for inSync Administrator
- Error 1935 during inSync Client installation
- Encrypted files get corrupted
- Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
- Error 404 Bad request while running API queries
- Druva inSync Client Service does not start manually or automatically
- Email Body is blank while resetting the inSync password for an inSync User
- Endpoint Client backup with encryption enabled fails
- Download with the inSyncDirectDownload utility fails to start
- Download using Direct Download utility fails in authentication is set to SSO
- DLP status stuck in Decommissioning state
- Different ways to narrow down timeout error while importing users from AD via inSync Connector
- Difference in Exchange Online data and backup data sizes
- Disabled Users in Azure are not getting auto-preserved in Druva
- Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud
- CloudApp Backup Misconfigured -AD Connectors not connected
- Devices frequently going into inactive state
- Change password for an administrator with a custom admin role
- Cloud Apps Configuration update for MSP Customer Administrators
- Cannot find usable entries in file while importing users using CSV
- Backup stops with Insufficient Storage message
- Backup of SharePoint Online Site Collection fails with a licensing error
- Backup fails with the process cannot access the file because it is being used by another process error
- Backup of Google Shared Drives with Offline Super Admin
- Backup fails with SSL or certificate error during certificate validation
- Backup fails with disk I/O error
- Backup fails if backup share consists a USB type device
- Backup and restore sticky notes
- Backup fails with the error - inSync cannot backup servers
- Authentication Request timed out error when activating inSync Client on Mac OS using SSO
- Backup fails on inSync Client with the error - OperationalError: database is locked
- Backup fails from protected locations on macOS Mojave devices
- Admin account not getting created via SCIM, Entra ID deployment or Ad/LDAP deployment method
- Auto delete fails to delete preserved users
- Activation of the inSync Client using Single Sign-On gets timed out
- Activate inSync Client on Ubuntu 19.10
- A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org
- “Client version unsupported by server. (#100000044)” for GovCloud Customers
- Admin has disabled the account error seen on the inSync client
- ‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added
- Gmail/Google Drive backup fails with ‘ETHROTTLE’ error
- Exception Error observed while trying to login to the SFDC 2.0 app
- How VSS works and how to troubleshoot common VSS Issues in Insync
- User with missing membership type in Entra ID do not get imported to Druva inSync via Entra ID Group Mapping
- How to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM Application
- Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”
- User creation fails with error - A user with the same email id already exists
- Data usage discrepancy between inSync Cloud and Google Drive
- EUSERNOTFOUND Errors
- OneDrive backup jobs are failing with error ESITELOCKED and EINTERNAL
- Reconciling Large-Scale SharePoint Site Discrepancies Between Druva and Microsoft 365
- Why the Daily Inactive Devices Report Email Can Have a Blank Attachment
- SharePoint Backup Failure After SharePoint Tenant Domain Rename in Druva inSync
- Teams metadata backup completes with "Backed Up With Errors" after a private channel is deleted