Overview
Administrators may observe that Druva inSync only displays the /Documents folder under the OneDrive backup path for each user. This has led to concern that only this specific folder is being backed up, while other custom or user-created folders in OneDrive are not included in the backup scope.
Cause:
By default, Druva presents all OneDrive backed-up content under a /Documents folder structure within its interface. This is a logical representation used in the Druva console and does not correspond to the actual physical folder path in the user’s OneDrive environment.
Traceback:
Admins viewing the Restore Data section under OneDrive may see the following structure for all users:
/Documents/
Files that exist in various paths in the user's actual OneDrive (including root or custom folders) appear consolidated under /Documents in Druva's UI.
Resolution:
This behavior is by design and does not indicate an issue with the backup process. Druva backs up all data from a user’s OneDrive account regardless of the original path or folder name. All files and folders are captured, including those outside the default /Documents folder in OneDrive.
Administrators can verify this by using the Restore Data feature:
Navigate to the Restore tab for a user’s OneDrive.
Search for file names or extensions (e.g., .docx, .xlsx) known to be located outside the /Documents folder.
The files will be listed in search results and accessible for restore, confirming they were backed up.
Example:
In one test case, files stored at the root and other custom folders in a user’s OneDrive were located in the Restore Data section under /Documents, confirming they had been backed up even though they were outside of the typical OneDrive "Documents" path.
Screenshot from the M365 Side
Druva Side Screenshot from the same account
As you can see there is a Documents Folder, on the M365 it shows under My Files. In Druva, it shows under Documents/Documents
Include and Exclude Filters:
No custom filters or exclusions are needed to back up additional OneDrive folders—Druva automatically includes all content from the user's OneDrive environment.
Verification:
To verify:
Perform a restore data search for any known file that resides outside /Documents in OneDrive.
Confirm it is available under the /Documents path within Druva's interface.