Problem description
The ongoing backup job suddenly stops with the following error:
Insufficient Storage
User quota limit reached. Please contact your IT Administrator.
Cause
This issue occurs when the backup data size exceeds the allocated storage quota for the user.
User quota is the maximum amount of data that a user can back up or share from the user's devices. The user quota also defines the maximum data that the backup folders and inSync Share folder can contain for a user across all devices.
For example, consider a user who has a quota of 2 GB. The user backs up data from Desktop and Documents folders and also shares data. At any point in time, the total data in the Desktop, Documents, and inSync Share folders cannot exceed 2 GB. If the data in these folders exceeds 2 GB, the backup operation fails.
Error in the inSync client logs:
inSyncClient.log:
[2020-08-05 11:20:10,591] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:User quota limit reached. Please contact your IT Administrator. (#10000009f). Traceback -Traceback (most recent call last):
File "inSyncLib\inSyncSyncer.pyc", line 5145, in dosync
File "inSyncLib\inSyncSyncer.pyc", line 5475, in syncfolders
File "inSyncLib\inSyncSyncer.pyc", line 2530, in sync
File "inSyncLib\inSyncSyncer.pyc", line 2466, in sync
File "inSyncLib\inSyncSyncer.pyc", line 2655, in __dosync
File "inSyncLib\inSyncSyncer.pyc", line 4321, in check_thread_status
SyncError: User quota limit reached. Please contact your IT Administrator. (#10000009f)
[2020-08-05 11:20:10,651] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:User quota limit reached. Please contact your IT Administrator. (#10000009f). Traceback -Traceback (most recent call last):
File "inSyncLib\inSyncSyncer.pyc", line 4484, in sync
File "inSyncLib\inSyncSyncer.pyc", line 5172, in dosync
SyncError: User quota limit reached. Please contact your IT Administrator. (#10000009f)
Resolution
You can change the quota allocated to the user using any of the following methods:
Method 1: Assign user quota through profiles
On the inSync Management Console menu bar, click Profiles.
Click the profile for which you want to change the allocated user quota.
Click Edit > Endpoints > The Edit Profile window appears.
Expand User Settings
In the Quota per user box, type the user quota and select the quota size.
Click Save.
📝 Note
If you do not want to set restrictions on the quota, type 0 (zero).
Type the quota value in whole numbers. Example, 1, 5, 10.
Method 2: Assign quota to an individual user
On the inSync Management Console menu bar, click Users.
Click the name of the user whose quota you want to modify.
In the Details tab, inside the Summary section, click Edit. The Edit User window appears.
In the EndpointQuota box, type the user quota and select the correct unit of data such as GB.
Click Save.
📝 Note
If you do not want to set restrictions on the quota, type 0 (zero).
Type the quota value in whole numbers. Example, 1, 5, 10.