Problem description
If you are Single Sign-On (SSO) to authenticate inSync Client on Mac OS, you get the following error:
Request timed out
Cause
The default setting of 127.0.0.1 localhost IP on the Mac OS device has been modified in the Hosts file.
Client Log
[2020-02-07 11:20:51,242] [INFO] Trying to connect to cloud.druva.com:443. [2020-02-07 11:20:51,302] [INFO] Connection successful with cloud.druva.com:443. [2020-02-07 11:20:51,800] [INFO] Get_saml_request open_idp_in_browser True ,native_sso : False [2020-02-07 11:20:51,806] [INFO] Set Proxy details for Electron. samlUrl: https://xxxx.okta.com/app/druva/exk12yglefbKfCMGm1d8/sso/saml?SAMLRequest=fZLLTsMwEEX3%2FYoq%2B9ZJSiC12kqlFQ%2FxitrCgg1ynTFYOHbwOKX8PYnNe4F3npl75%2FjKE2SVqum8cU96BS8NoOv127OvlEbqm9Yr7ajIDxIopl3mnQ16gOxMz878LoJ%2Bdno9cL996%2BavQM%3D&RelayState=browseractivate [2020-02-07 11:20:59,228] [INFO] Main window active: True. PID 17058 [2020-02-07 11:20:59,229] [INFO] Tray, Bringing main window to foreground [2020-02-07 11:20:59,229] [INFO] Trying to bring Browser Window to foreground, pid: 17058 [2020-02-07 11:20:59,236] [INFO] SAML Auth: handleURLEvent_withReplyEvent_ Error - HTTPConnectionPool(host='localhost', port=7010): Max retries exceeded with url: /api/activate/do_saml_auth (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x10f5ae910>: Failed to establish a new connection: [Errno 61] Connection refused',)) [2020-02-07 11:21:50,145] [INFO] Cancel SAML Auth called
Resolution
Open the hosts file on the Mac OS device in an editor. Path:/etc/hosts/
127.0.0.1 should point to the localhost. If this is pointing to any other URL, add # to convert this into comment-only.
Save this and exit.
Retry the inSync Client activation on the Mac OS.