📝 Note
This article is applicable for inSync client installed on
Windows 7, 8, 8.1, 10
Problem description
Client machine crashes after installation of inSync client. This issue is caused due to a third-party driver or a faulting module. Since the crash is triggered after installation of inSync client, it gives a false impression that the issue is caused due to the installation of inSync client.
Resolution
When Windows OS crashes, it creates a memory dump inC:\Windows folderwith file extension .dmp by default. This is normally present inC:\Windows\Minidumpfolder.
Use the latest dump fromC:\Windows\Minidumpfolder when you perform the following steps:
Download windows debugging tools and install them. (Reference: https://developer.microsoft.com/en-us/windows/hardware/windows-assessment-deployment-kit )
Open windbg and load the Symbols in windbg
srv*c:\symbols* http://msdl.microsoft.com/download/symbolsGo to File > Symbol Search Path and enter above URL as shown below:
Load the dump file File > Open Crash Dump > Browse and select dump file.
Wait till the dump file is loaded, it may take a some time.
Click on analyse-v to perform automatic dump analysis.
The complete analysis of dump displayed in same window as below. Check the name of image file (IMAGE_NAME) in analysis causing the BSOD. This image file is the third-party faulting driver or module.
To resolve the issue caused due to this faulting third-party driver or module, contact the respective third-party vendor.
Verification
The affected machine should not crash after installing inSync client and backups must not fail.