If you receive the Daily Inactive Devices report email from Druva inSync Endpoints and the attachment is blank, this can be expected behavior. In many cases, the report schedule and recipient settings are correct, but no devices qualify for inclusion when the daily report is generated.
A blank attachment for the daily scheduled report does not always indicate a product issue. It usually means no device records matched the report's daily change window at the time the email was created.
What this means
The Daily Inactive Devices report is generated using a daily delta window. For a device to appear in the scheduled daily report, its device record must have been updated within the last 24 hours before the report run.
If no qualifying device record was updated during that window, the report email can still be sent successfully, but the attachment may contain no device entries and appear blank.
A blank daily report attachment typically means there were no matching device record updates in the last 24 hours, not that email delivery or report scheduling failed.
Why this happens
The report is based on device data that changes over time. Daily scheduled reports are designed to capture changes within a limited reporting interval rather than re-list all historical inactive devices every day.
Because of this design, a device that is already inactive may not appear in every daily report. If its record was not modified within the report's last 24-hour processing window, it may be excluded from that day's scheduled output.
Report email is sent
The schedule runs successfully and the notification is delivered.
Attachment is blank
No device records met the report's daily update criteria in the last 24 hours.
Example scenario
Assume a device became inactive several days ago and still remains inactive today.
The device may have already met the inactivity condition earlier.
If its device record was not updated again in the last 24 hours, it may not be included in the next daily scheduled report.
As a result, the report email may arrive with an empty or blank attachment.
This behavior is expected for a daily delta-style report.
How to verify whether this is expected
Check whether the report email was delivered successfully.
Review whether any devices had relevant status or record changes in the 24 hours before the scheduled report run.
Run or review the report over a broader time period, if available in the console workflow used by your administrator.
Confirm that the report configuration, recipients, and inactivity criteria are correct.
If report settings are correct and no device records changed within the last 24 hours, a blank daily attachment is expected behavior.
What you can do
If you need a report that is less sensitive to a single-day change window, consider using a less frequent schedule.
Use a weekly report when you want a broader view of inactive devices.
Review inactivity thresholds to ensure they match your operational expectations.
Validate report recipients and format if you suspect a separate email or file handling issue.
When to contact Support
Contact Druva Support if any of the following are true:
The attachment is blank even though you confirmed relevant device records were updated within the last 24 hours.
The report was previously populated under the same conditions and is now consistently empty.
You suspect a problem with report delivery, data freshness, or report generation.
When contacting Support, include the report schedule, the approximate email delivery time, the recipient address, and examples of devices you expected to appear in the report.
Frequently asked questions
Does a blank attachment mean the report failed?
No. In many cases, the report job completed and the email was sent successfully, but there were no qualifying device updates in the last 24 hours for the daily report output.
2. Does this mean there are no inactive devices at all?
Not necessarily. It means no device records matched the daily scheduled report's processing window at the time it ran. A device may still be inactive but not appear in that specific daily email.
3. Is this expected behavior or a defect?
If no qualifying device records were updated within the last 24 hours, this is expected behavior for the daily scheduled report.
4. What is the best workaround if I want more consistent visibility?
Use a weekly schedule or another broader reporting view if you want results that are less dependent on day-to-day record updates.
Summary
The Daily Inactive Devices report email can have a blank attachment by design. This usually happens when no qualifying device records were updated in the 24 hours before the daily scheduled report was generated. If you need broader visibility, a weekly reporting schedule is typically a better fit.