This article applies to:
Product edition: inSync Cloud
There is a configuration option “Allow Users to add devices“ that disallows the requirement for an end user to receive an email. When the option is disabled, emails are not generated for activities such as end-user welcome and activation, as well as password reset.
To either enable or disable the ability to send email messages, go to inSync Management Console > Profiles > Select Profile > Endpoints> User Settings.
To reset the user password,
From the Endpoints/ Microsoft 365/ Google Workspace dashboard, click Users on the top navigation menu bar.
Select the user whose password you want to reset.
Select the vertical 3-dot menu> Reset Password. The Reset Password window appears.
On the Reset Password window, update the subject and the body of the email. Ensure that you include the following variables:
%USER%: Represents the name of the user.
%SERVERS%: Represents the URL of the inSync Cloud.
%MAIL%: Represents the email ID of the user.
%PASSWORD%: Represents the password of the user's inSync account. A link to reset the password is sent to the user.
Click Reset Password.
