Overview
This article explains how to troubleshoot the “Failed while reading file-system structure” error which occurs during backup.
Traceback
📝 Note
[2015-08-25 0830:34,157] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:Failed while reading file-system structure. (#100000048). Traceback -Traceback (most recent call last):File "inSyncLib\inSyncSyncer.pyc", line 4147, in dosyncFile "inSyncLib\inSyncSyncer.pyc", line 4408, in syncfoldersFile "inSyncLib\inSyncSyncer.pyc", line 1981, in syncFile "inSyncLib\inSyncSyncer.pyc", line 1932, in syncFile "inSyncLib\inSyncSyncer.pyc", line 2030, in __dosyncFile "inSyncLib\inSyncState.pyc", line 1226, in next_changeFile "inSyncLib\inSyncState.pyc", line 1242, in emit_next_changeFile "inSyncLib\inSyncSyncer.pyc", line 3518, in check_thread_statusSyncError: Failed while reading file-system structure. (#100000048)
Cause
This error occurs due to NTFS file system/disk corruption.
Resolution
Open event viewer on the client machine and check system event logs for the following errors.
Log Name: System Source: Ntfs Date: 17-08-2013 16:03:10 Event ID: 55 Task Category: (2) Level: Error Keywords: Classic User: N/A Computer: <> Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:
If you see event id 55 in the System event logs then perform the following steps.
Run chkdsk on the affected volume.
Open command prompt with administrative rights and run “chkdsk” command in read only mode. If you find any errors in the output, contact your hardware vendor to fix the disk/file system issues.
For more information about chkdsk, refer the following link.
If the issue persists after resolving the disk/file system issues, contact Druva Technical Support.