Overview

Decommissioning a laptop or desktop allows you to securely wipe out data from all folders that inSync protects, which includes backup folder data. This is helpful in scenarios where devices are stolen or lost, and you want to wipe out critical data from a device.

❗ Important

Device decommissioning process only erases the data on the user device protected using inSync. The user data backed up to inSync Cloud is not deleted.
Due to operating system limitations, inSync does not delete any operating system files and folders that are configured for backup.

The following table lists the decommissioning scenarios and the notes for each scenario.

Scenario	Description
Manual Decommission	The inSync Cloud administrator manually decommissions a device by using the inSync Cloud administrator Console. For more information, see Manually Decommission a Device. 📝 Note If you are manually decommissioning a device, decommissioning can take place only if the inSync Cloud and the device can communicate with each other.
Auto-delete	This method automatically deletes data from the user device if it does not connect to inSync Cloud for a period that the inSync Cloud administrator has configured. This functionality is applicable only to user laptops and desktops. For more information, see Automatically Decommission a Device. 📝 Note The decommissioning process starts, and data is deleted from the device even when the device and inSync Cloud cannot communicate.

After starting the decommissioning process for a device, you can Activate or Reactivate a Computer.

📝 Note
Decommissioning is not supported for Linux operating system devices.

DLP status stuck in Decommissioning state

Remotely delete data from a device

Configure and manage certificates for iOS devices

Decommission Workflow

Automatically Decommission a Device