Overview

For the Shared mailbox backup, We recommend to create a separate Insync profile for the M365 shared mailbox backup with the exchange online enabled and the OneDrive disabled.

Why does OneDrive have to disable in the profile ?

If you have OneDrive enabled in the Insync profile and a shared mailbox user associated with it , then insync will search for the OneDrive account to backup. If there is a OneDrive account found for the Shared mailbox user in Microsoft , then the OneDrive also will backup and it will consume an active license in Insync. If there is no OneDrive account found for the user , then it will consume the Shared mailbox license.

Common Scenario: Let's consider an user added to a profile with Exchange online and OneDrive backup enabled. When this user Mailbox converted to the Shared Mailbox in Microsoft , If the user had OneDrive activated earlier then this OneDrive will backup in insync even after the conversion. This will cause the consumption of the active user license in Insync instead of the Shared mailbox license.

Profile Creation for M365 Shared mailbox backup in InSync

Please find the below steps to create the new profile for the M365 Shared mailbox backup in Insync:

Note: Please ignore this article, If you want a Shared Mailbox backup with associated OneDrive backup by consuming the Insync active user license.

Procedure

To create a new profile from scratch:

Login to the inSync Management Console.
On the inSync Management Console, click Profiles.
Click Create New Profile. The profile creation wizard appears.
In “ General ” tab Provide the appropriate information in each field
Click Next.
Skip the Device configuration by clicking Next as in ideal scenario there is no Device associated with the Shared Mailbox account.
Enable SaaS app backup.
Under Microsoft 365 Section , Uncheck the OneDrive, Check the Exchange online . Unde Google Workspace section , uncheck both Google Drive and Gmail.
Click on Next and Finish.

To create a new profile from an existing profile by keeping all profile settings as it is:

Login to the inSync Management Console.
On the inSync Management Console, click Profiles.
Select the radio button for the profile which you would like to copy. Click on Copy.
Provide the new profile details and click on Copy.
Now the new profile is created by replicating the profile settings from the profile you selected.
Now click on the newly created profile .
Click on SaaS apps
Click on the Edit. This will show the profile settings related to the Saas Apps alone.
Under Microsoft 365 Section , Uncheck the OneDrive, Check the Exchange online . Under Google Workspace section , uncheck both Google Drive and Gmail.
Click on Save.