Open Services console(services.msc) and stop Agent Client Service.
​​Agent Version 6.x.x: Hybrid Workloads Agent Client Service.
​​Agent Version 7.x.x: Druva-EnterpriseWorkloads Service

Open Task Manager and kill all Druva or Phoenix related processes.

Take a backup of the Configuration File
​​Agent Version 6.x.x: C:\ProgramData\Phoenix\HYPERV\Phoenix.cfg
​Agent Version 7.x.x: C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml and C:\ProgramData\Druva\EnterpriseWorkloads\hyperv\HyperVConfig.yaml

Open the file in notepad and change the debug value from 0 to 9
​Agent Version 6.x.x: change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9
​Agent Version 7.x.x: change the value from debug_level: 0 to debug_level: 9

Save the changes.

Then again Open Services console(services.msc) and start Agent Client Service.

​Agent Version 6.x.x: Hybrid Workloads Agent Client Service.

Agent Version 7.x.x: Druva-EnterpriseWorkloads Service

Initiate the backup or the restore job.

Open Services console(services.msc) and stop Agent Client Service.
​​Agent Version 6.x.x: Hybrid Workloads Agent Client Service.
​​Agent Version 7.x.x: Druva-EnterpriseWorkloads Service

Open Task Manager and kill all Druva or Phoenix related processes.

Take a backup of the Configuration File
​​Agent Version 6.x.x: C:\ProgramData\Phoenix\HYPERV\Phoenix.cfg
​Agent Version 7.x.x: C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml and C:\ProgramData\Druva\EnterpriseWorkloads\hyperv\HyperVConfig.yaml

Open the file in notepad and change the debug value from 0 to 9
​Agent Version 6.x.x: change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0
​Agent Version 7.x.x: change the value from debug_level: 9 to debug_level: 0

Save the changes.

Then again Open Services console(services.msc) and start Agent Client Service.

​Agent Version 6.x.x: Hybrid Workloads Agent Client Service.

Agent Version 7.x.x: Druva-EnterpriseWorkloads Service

Initiate the backup or the restore job