Overview

This article describes the procedure to enable and disable debug logging for VMWARE Druva backup proxy.

Enable the Debug Logging on VMWARE Backup Proxy:

Open the terminal and stop Agent Client Service.
Agent Version 6.x.x: /etc/init.d/Phoenix stop
Agent Version 7.x.x: service Druva-EnterpriseWorkloads stop
Verify if any Druva or Phoenix related processes.
Agent Version 6.x.x: ps -ef| grep -i Phoenix
Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloads
If any process is still found running, kill the process with the following command:
Kill -9 <process id>
Take a backup of the Configuration File
Agent Version 6.x.x: /etc/Phoenix/VMWARE/Phoenix.cfg
Agent Version 7.x.x: /etc/Druva/EnterpriseWorkloads/Config.yaml and /etc/Druva/EnterpriseWorkloads/vmware/VMwareConfig.yaml
Note: By default, the debug_level variable does not exist in the VMwareConfig.yaml file. Please add the variable with the value debug_level: 9 in the middle of the file and save the changes.
Open the file in VI editor and change the debug value from 0 to 9
Agent Version 6.x.x: change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9
Agent Version 7.x.x: change the value from debug_level: 0 to debug_level: 9
Save the changes.
Then again Open the terminal and start Agent Client Service.
Agent Version 6.x.x: /etc/init.d/Phoenix start
Agent Version 7.x.x: service Druva-EnterpriseWorkloads start
Initiate the backup or the restore job.

Note:

Setting debug_level: 9 in below files affect debug logs in following logs:
- /etc/Druva/EnterpriseWorkloads/Config.yaml --> ControlService.logs, All job logs(backup, restore, browse)
- /etc/Druva/EnterpriseWorkloads/vmware/VMwareConfig.yaml --> vmware.log, topology.log

Open the terminal and stop Agent Client Service.
Agent Version 6.x.x: /etc/init.d/Phoenix stop
Agent Version 7.x.x: service Druva-EnterpriseWorkloads stop
Verify if any Druva or Phoenix related processes.
Agent Version 6.x.x: ps -ef| grep -i Phoenix
Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloads
If any process is still found running, kill the process with the following command:
Kill -9 <process id>
Take a backup of the Configuration File
Agent Version 6.x.x: /etc/Phoenix/VMWARE/Phoenix.cfg
Agent Version 7.x.x: /etc/Druva/EnterpriseWorkloads/Config.yaml and /etc/Druva/EnterpriseWorkloads/vmware/VMwareConfig.yaml
Open the file in VI editor and change the debug value from 9 to 0
Agent Version 6.x.x: change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0
Agent Version 7.x.x: change the value from debug_level: 9 to debug_level: 0
Save the changes.
Then again Open the terminal and start Agent Client Service.
Agent Version 6.x.x: /etc/init.d/Phoenix start
Agent Version 7.x.x: service Druva-EnterpriseWorkloads start
Initiate the backup or the restore job.

Note:

Setting debug_level: 0 in below files affect debug logs in following logs:
- /etc/Druva/EnterpriseWorkloads/Config.yaml --> ControlService.logs, All job logs(backup, restore, browse)
- /etc/Druva/EnterpriseWorkloads/vmware/VMwareConfig.yaml --> vmware.log, topology.log

After job completes or terminates then collect the below logs and zip in one folder

Logs from server location:
1. /var/log/Phoenix or /var/log/Druva
2. /var/log/messages
Failed or Terminated Job Logs from Druva Management Console.