Follow the instructions in the Logs article and download the job logs.

Extract the logs and go through the Phoenix<YYYY/MM/DD>-<timestamp>.log to determine if the following error is observed.

[2020-06-23 23:06:32,161] [ERROR] Error <class 'pyVmomi.VmomiSupport.vim.fault.GuestComponentsOutOfDate'>:(vim.fault.GuestComponentsOutOfDate) {

dynamicType = <unset>,

dynamicProperty = (vmodl.DynamicProperty) [],

msg = 'The guest operations agent is out of date.',

faultCause = <unset>,

faultMessage = (vmodl.LocalizableMessage) []

}. Traceback -Traceback (most recent call last):

File "agents/vmware/vmwareAgent.py", line 2776, in init_backup

File "agents/vmware/vmwareAgent.py", line 2983, in check_vm_credential

File "agents/vmware/guest_os_utils.py", line 169, in is_credential_valid

File "pyVmomi/VmomiSupport.py", line 575, in <lambda>

File "pyVmomi/VmomiSupport.py", line 381, in _InvokeMethod

File "pyVmomi/SoapAdapter.py", line 1370, in InvokeMethod

vim.fault.GuestComponentsOutOfDate: (vim.fault.GuestComponentsOutOfDate) {

dynamicType = <unset>,

dynamicProperty = (vmodl.DynamicProperty) [],

msg = '.',

faultCause = <unset>,

faultMessage = (vmodl.LocalizableMessage) []

}