Overview
If a backup job fails or completes with errors, look up the error code under the "Status Details" column in your administrator console.
These codes typically appear during local device backups using the Druva inSync client.
EUSERQUOTAEXCEEDED
Description: The backup failed because the individual user's assigned storage quota has been reached.
Resolution: Administrators must log in to the console and increase the specific Endpoints storage quota allocated for this individual user profile.
ECUSTOMERQUOTAEXCEEDED
Description: The backup failed because your organization's global storage usage limit has been exceeded.
Resolution: Contact Support to increase the storage allocation.
EBLOCKCLONECANCEL
Description: The system detected that the user device has been cloned, blocking the backup to prevent data conflict.
Resolution: Re-authenticate and reactivate the inSync client on the cloned device to resume backups.
EDEVICEREPLACED
Description: The device was marked as replaced by a new system.
Resolution: Monitor the system to ensure the subsequent backup cycle on the new device completes smoothly.
ENOFOLDERCONFIGURED
Description: There are no paths, folders, or files assigned for backup in the active profile.
Resolution: Navigate to the user’s assigned profile and configure the target directories (e.g., Desktop, Documents) to be backed up.
EFULLDISKACCESSDENIED
Description: The client lacks required OS-level security permissions or location services to execute the task.
Resolution:
macOS Full Disk Access: Open System Settings -> Privacy & Security -> Full Disk Access. Find Druva inSync and switch the toggle to On.
Network Location Services: Open Settings -> Privacy & Security -> Location Services and toggle On for both inSync Client and inSyncDataplane to allow network connectivity rules to map properly.
ERFILELOCKED
Description: A local process has locked a segment of the file, preventing the backup agent from reading it during a live run.
Resolution:
Verify that the Windows Volume Shadow Copy (VSS) service is active and running normally.
orIdentify and close the conflicting application currently holding the open file handle.
ESYSSTATEFAILED
Description: The system settings or application states failed to back up.
Resolution: Download the detailed BackupJob Logs from the console and inspect the system state failure logs for underlying OS errors.
EINVALIDENCODING
Description: The files contain invalid or corrupt Unicode characters in their names.
Resolution: To resolve the issue, clean up the the file names to ensure they use standard, clean Unicode formatting.
EVIRUSINFECTED
Description: infected files or malware detected within the source path.
Resolution: Run an anti-malware scan on the device.
If the file is verified safe or must be ignored, exclude it from the backup profile to let the rest of the job finish.
EMEDIA
Description: Hard drive degradation or bad sectors prevented the agent from reading the file data.
Resolution: Run disk utility diagnostics (like chkdsk on Windows) on the Hard Drive or SSD to repair underlying disk corruption.
EFSINTERNAL
Description: An unhandled application or file system error occurred.
Resolution: Download the Backup Job Logs and refer the inSyncMissedFile.log for more explicit system traces.