This topic provides information about some of the Frequently Asked Questions (FAQ's) related to Druva inSync for OneDrive.
General SaaS Apps FAQ's
Refer to the following topic for FAQ's related to SaaS Apps.
Configuration FAQ's
How do I configure inSync to protect OneDrive data?
Refer to the following topic for details about how to configure inSync to protect OneDrive data:
How to bulk import users from Microsoft 365 for OneDrive?
You can bulk import users from Microsoft 365 for OneDrive using the CSV import option. Refer to the following topic to learn about the procedure to bulk import Active Directory (AD) users to inSync from Microsoft 365 for OneDrive backup.
How do I enable OneDrive backup for many users with a CSV file instead of marking them manually?
Yes — you can enable OneDrive backup for many users by importing them with a CSV instead of adding them one by one. For the procedure and the CSV format, see How to bulk import users from Microsoft 365 for OneDrive and Exchange Online backup.
Backup FAQ's
How to backup OneDrive data?
As an inSync Cloud administrator, you can schedule automatic backups or manually backup OneDrive data. To learn more, refer to the following topic:
What data of OneDrive can inSync backup?
You can backup the following OneDrive data:
User's private files and folders
Metadata attributes (
Editor,Owner, andCreated Timeare backed up and restored, however,Modified Timeis not backed up.)
To learn more, see Introduction to inSync for OneDrive .
A OneDrive backup fails with the error "Connection broken: error(104, 'Connection reset by peer')". What does it mean?
This intermittent error occurs when the network connection is unexpectedly terminated by Microsoft while Druva synchronizes a file. Druva logs the error for the affected file, skips that file, and completes the backup with the status Completed with Errors. Skipped files are automatically retried in subsequent backup cycles, so no immediate action is needed.
If the same files consistently fail across multiple cycles, or a large number of files are skipped, contact Support. For more information, see Druva SharePoint Backup: "Connection reset by peer" Error File Skipped.
Restore FAQ's
How to restore OneDrive data?
An inSync Cloud administrator can restore data using the inSync Management Console. An inSync end user can restore data using the inSync Web.
To learn more, see Restore OneDrive data .
Data Governance and Legal Hold FAQ's
Which Data Governance tasks can an inSync Cloud administrator perform?
As an inSync Cloud administrator, you can perform the following tasks pertaining to Data Governance:
Analyze current and future trends about the types of data that your users are backing up
Search any file on Microsoft 365 app. See Enterprise search for backed up data
Track the activities of inSync users and administrators
To learn more about inSync Data Governance, see Data Governance .
How to analyze OneDrive users' data using eDiscovery tools?
As an inSync Cloud administrator, you can place legal holds on OneDrive data of Microsoft 365 app, thereby reducing the amount of time that IT personnel spend manually collecting and managing data. You can then access the user's legal hold data from Microsoft 365 by using WebDAV.
To learn more, see Legal Hold .
Can a user work in a OneDrive folder while it is being restored?
Yes, a user can still work in their OneDrive while a restore is running, but there are a couple of important things to keep in mind.
In‑place restore: the restore overwrites the existing data in that OneDrive with the snapshot being restored. If the user edits or deletes files during the restore, those changes may be overwritten when the restore completes.
Restore as New: the restored data is placed in a separate location (for example a new site or a restore folder). This is safer if users are actively working in the original OneDrive because their current files are not overwritten.