Alerts indicate an exception situation or notify about a potential issue that needs attention. inSync Management Console displays a list of alerts raised by inSync in your environment on the Manage Alerts page. Alerts are sorted based on their severity to help administrators address critical issues on priority.
Whenever inSync raises an alert, email notifications are sent to the administrators. inSync users also receive email notifications if its resolution involves a user intervention or when the administrator has added them to the notification list of a specific alert. If the alert remains unresolved, subsequent notification emails are sent based on the default interval defined for each alert.
From the Manage Alerts page, administrators can:
View alert summary in widgets
Customize alert notifications
Collate alert notifications and send them as a single email
Mute and unmute alerts
Add and remove alert notification subscribers
Refer About inSync Alerts, Manage Alerts, and Configure Alert Settings sections to know more on inSync alerts.
About inSync Alerts
The following table lists various inSync alert messages.
Alert | Indicates that... |
AD Connection Status | inSync Connector configured in your environment is not connected to inSync Cloud.
Severity: Critical
Action required: Check the connection status of inSync Connector. |
AD/LDAP Authentication Failure | The credentials used to connect with the configured AD or LDAP account are either invalid or expired.
Severity: Critical
Action required: Update the credentials used to connect to AD or LDAP account. |
Backup stalled | Backup has been interrupted abruptly. No notification is generated for this alert.
Severity: Warning
Action required: Rectify the reason the backup was stalled and initiate a manual backup. |
Cache Server Connection Status | inSync CloudCache Server configured in your environment is not connected to inSync Cloud.
Severity: Critical
Action required: Check the connection status of inSync CloudCache Server. |
Cache Storage Space Low | Cloud cache storage space has been 90% consumed.
Severity: High
Action required: administrator to increase storage for seamless usage of cloud cache. |
Cloud Apps Status | inSync shows this alert due to any of the cloud apps issues on the user device.
Severity: Critical
Action required: Perform the required configurations specific to the cloud apps issue to resolve the alert. |
DLP Autodelete Warning | inSync will delete data from the backup and share folders of a device after two days. This is based on the decommission/autodelete configuration in the Profile settings.
Severity: Notification
Action required: The administrator must contact the inSync user who owns the device and ask the user to initiate a backup from the device. Else, inSync automatically deletes the data from the device. |
Endpoint Encryption Failed | inSync failed to encrypt the data on endpoint device.
Severity: Critical
Following reasons can trigger this alert
Action required:
Based on your configuration, do the following to resolve the alert:
In addition to the above actions, you can get well acquainted with best practices for EFS. |
Endpoints Active License Limit Reached Threshold | You have consumed 100% of your Endpoints Active Licenses. To protect more users, contact Support to procure additional licenses.
Severity: Critical
Action required: Do one of the following:
📝 Note
Removing a license will delete devices along with backed up data.
For detailed information about how active license is consumed, see Active License rationale. |
Endpoints Active License Limit Reaching Threshold | You have consumed 95% of your Endpoints Active Licenses. Please contact Support to procure additional licenses.
Severity: Critical
Action required: Do one of the following:
📝 Note
Removing a license will delete devices along with backed up data.
For detailed information about how an active license is consumed, see active License rationale. |
Endpoints Preserved License Limit Reached Threshold | You have consumed 100% of your Endpoints preserve licenses. To preserve more users, contact Support to procure additional preserve licenses.
Severity: Critical
Action required: Contact Support to purchase additional Endpoint preserved licenses.
For detailed information about how preserve license is consumed, see Preserve License rationale. |
Microsoft 365 Active License Limit Reached Threshold | You have consumed 100% of your Microsoft 365 active licenses. To protect more users, contact Support to procure additional licenses.
For detailed information about how preserve license is consumed, see Preserve License rationale.
Severity: Critical
Action required: Do one of the following:
📝 Note
Removing a license will delete devices along with backed up data.
|
Microsoft 365 Active License Limit Reaching Threshold | You have consumed 95% of your Microsoft 365 active licenses. Please contact Support to procure additional licenses.
Severity: Critical
Action required: Do one of the following:
📝 Note
Removing a license will delete devices along with backed up data.
For detailed information about how an active license is consumed, see Active License rationale. |
Microsoft 365 Preserved License Limit Reached Threshold | You have consumed 100% of your Microsoft 365 preserve licenses. To preserve more users, contact Support to procure additional preserve licenses.
Severity: Critical
Action required: Contact Support to purchase additional Microsoft 365 preserved licenses.
For detailed information about how preserve license is consumed, see Preserve License rationale. |
Google Workspace Active License Limit Reached Threshold | You have consumed 100% of your Google Workspace active licenses. To protect more users, contact Support to procure additional licenses.
Severity: Critical
Action required: Do one of the following:
📝 Note
Removing a license will delete devices along with backed up data.
For detailed information about how active license is consumed, see Active License rationale. |
Google Workspace Active License Limit Reaching Threshold | You have consumed 95% of your Google Workspace active licenses. Please contact Support to procure additional licenses.
Severity: Critical
Action required: Do one of the following:
📝 Note
Removing a license will delete devices along with backed up data.
For detailed information about how an active license is consumed, see Active License rationale. |
Google Workspace Preserved License Limit Reached Threshold | You have consumed 100% of your Google Workspace preserve licenses. To preserve more users, contact Support to procure additional preserve licenses.
Severity: Critical
Action required: Contact Support to purchase additional Google Workspace preserve licenses.
For detailed information about how preserve license is consumed, see Preserve License rationale. |
Initiating DLP Autodelete Now | inSync is about to start the auto-delete of data from a device.
Severity: Notification |
License Expiry | The inSync license is expired or is about to expire.
Severity: Critical
Action required: Contact Support or your account manager to renew your inSync license. |
Low Guest User License | The number of inSync users or inSync guest users has exceeded 80% of the licenses available. This alert appears only if you have inSync Share license.
Severity: High
Action required: Contact Druva Support to purchase additional user licenses. |
Low Storage Space Available | The storage assigned to your organization is almost full.
Severity: High
Action required: Delete older snapshots. Contact Support to purchase more storage space. |
Low User Storage Available | A user’s storage consumption is nearing the quota limit. For more information on user quota, see Assign user quota for data backup.
Severity: High
Action required: Increase the user quota or request the user to remove unnecessary files and folders. From the Profile settings, administrators can exclude the path to remove unnecessary folders from being backed up or exclude file extensions by using the Global Exclusion feature. |
Misconfigured Backup Folder | A folder is configured for backup, but it does not exist on a user device.
Severity: Warning
Action required: Review the profile configuration or user device configuration, and then remove the backup path or reconfigure accordingly. |
Only One Admin Configured | There is only one cloud administrator account that is configured for your Cloud instance.
Severity: Critical
Action required: Add at least one more inSync Cloud administrator account.
📝 Note
Only a Cloud Administrator can reset another Cloud or Profile administrator when required.
|
Outlook Misconfiguration | This alert is generated is similar to Misconfigured Backup Folder alert.
Severity: Warning
This alert is generated in the following scenarios:
|
Restore Status | The status of a restore activity.
Severity: Notification
📝 Note
Administrator receives an email notification only when the restore is initiated by the administrator. They will not receive email notifications for restores triggered by inSync users on their device or if they are performing a device replace activity.
|
Salesforce Backup Failed | Scheduled backup of Salesforce organization failed.
Severity: Warning |
Salesforce Restore Status | The status of a restore activity for a Salesforce organization.
Severity: Notification |
System, App Settings Backup Failed | inSync did not backup System and Application Settings (Persona settings).
Severity: Warning |
Unusual Data Activity | Indicates anomalous behavior on a user device. Can be triggered if:
Severity: High
📝 Note
Unusual data activity is available for Elite Plus customers.
|
User Backup Inactivity | The user did not back up data from the user's device for a considerable period. This period is defined in the profile to which the user is associated.
Severity: Warning
Action required: Contact the user and ask him to initiate a backup from his device. Alternatively, trigger a backup of the user device from the inSync Management Console.
❗ Important
No backup inactivity alerts are generated if the device is disabled.
|
Unauthorized access | inSync user tried to access inSync three consecutive times from outside your corporate network.
Severity: High |
SharePoint Backup Failed | Scheduled backup of SharePoint Site failed.
Severity: Warning |
SharePoint Restore Status | The status of a restore activity for a SharePoint Site.
Severity: Notification |
SharePoint Site Geo Location Changed | The geo location has changed for your SharePoint site(s).
Severity: Warning
Action required: Update the storage as per the Multi-Geo storage mapping settings. For more information, see Multi-Geo Support for SharePoint Online and Teams. |
SharePoint Multi-Geo Storage Mapping Not Defined | The storage mapping is pending for your SharePoint site(s) after the geo location update.
Severity: Critical
Action required: Map the storage in the Multi-Geo Storage Mapping settings. For more information, see Multi-Geo Support for SharePoint Online and Teams. |
User Preferred Data Location Changed | The Preferred Data Location (PDL) for an Exchange Online or OneDrive user has changed.
Severity: Warning
Action required: Update the storage for the user. For more information about changing storage for a user, see Change storage assigned to a user. |
App Access Revoked | The access to a specific app is revoked.
Severity: Notification |
View alerts
To view the inSync alerts:
From the global navigation panel, click inSync displays a count of all recent alerts on the bell icon.
Alerts are displayed on the Manage Alerts page. Alerts are distributed on the Recent and Older tabs based on their severity and time of generation.
Refer to the Manage alerts section for an overview of the details displayed on the Manage Alerts page.
Alert notifications
inSync alerts appear on the Manage Alerts page when a condition qualifies for an alert. Administrators and users added to the notification list of the alert are alerted through email notifications about the alert. If the alert remains unresolved, inSync sends reminder email notifications based on:
The default notification schedule of the alert
The collate setting of the alert
The collate setting enables administrators to consolidate all the notifications of a single alert and send them in a single email. Collate can be enabled only for alerts with severity type High and Warning.
For information on configuring collate, see Collate all emails for this alert under Configure Alert Settings.
💡 Tip
Alert notifications stop for a non-critical alert only when the alert is older than 14 days.
The following tables provide the notification schedule for each alert raised in inSync.
Default alert notification schedule
The following table indicates the default alert notification schedule (with Collate disabled) of each alert. The Reminder notification column indicates the frequency at which reminder emails are sent until the alert is either resolved or becomes older than 14 days. In case of critical alerts, inSync keeps sending reminders until the alert is resolved.
Severity | Alert name | First Alert | Reminder Notifications |
Critical | Endpoint Active License Limit Reached Threshold | Immediate | Daily |
Microsoft 365 Active License Limit Reached Threshold | Daily | ||
Google Workspace Active License Limit Reached Threshold | Daily | ||
Endpoint Active License Limit Reaching Threshold | Daily | ||
Microsoft 365 Active License Limit Reaching Threshold | Daily | ||
Google Workspace Active License Limit Reaching Threshold | Daily | ||
Endpoint Preserved License Limit Reached Threshold | Daily | ||
Microsoft 365 Preserved License Limit Reached Threshold | Daily | ||
Google Workspace Preserved License Limit Reached Threshold | Daily | ||
Endpoint Encryption Failed | Every 2 days | ||
License Expiry | Daily | ||
Only One Admin Configured | Daily | ||
AD Connection Status | Daily | ||
Cache Server Connection Status | Daily | ||
AD/LDAP Authentication Failure | Daily | ||
SharePoint Multi-Geo Storage Mapping Not Defined | Daily | ||
High | Cache Storage Space Low | Immediate | Daily |
Low Guest User License | Weekly | ||
Low Storage Space Available | Daily | ||
Unauthorized access | Daily | ||
Unusual data activity | Daily | ||
Warning | Low User Storage Space Available | Immediate | Daily |
Misconfigured Backup Folder | Every 3 days | ||
Salesforce Backup Failed | Daily | ||
System, App Settings Backup Failed | Every 3 days | ||
User Backup Inactivity | Every 3 days | ||
SharePoint Backup Failed | Weekly | ||
SharePoint Site Geo Location Changed | As per the schedule defined in the alert settings. | ||
User Preferred Data Location Changed | As per the schedule defined in the alert settings. | ||
Notifications | DLP Autodelete Warning | 2 hours | None |
Initiating DLP Autodelete NOW | 2 hours | None | |
Restore Status | Immediate on completion of restore | None | |
SharePoint Restore Status | Immediate on completion of restore | None | |
App Access Revoked | Immediate | None |
Severity | Alert name | First Alert | Reminder Notifications |
Critical | Preserved Users Limit Reached | Immediate | Daily |
Endpoint Encryption Failed | Every 2 days | ||
License Expiry | Daily | ||
Only One Admin Configured | Daily | ||
AD Connection Status | Daily | ||
Cache Server Connection Status | Daily | ||
AD/LDAP Authentication Failure | Daily | ||
User Preservation Failed | None | ||
SharePoint Multi-Geo Storage Mapping Not Defined | Daily | ||
High | Cache Storage Space Low | Immediate | Daily |
Low Guest User License | Weekly | ||
Low Storage Space Available | Daily | ||
Unauthorized access | Daily | ||
Unusual data activity | Daily | ||
Warning | Low User Storage Space Available | Immediate | Daily |
Misconfigured Backup Folder | Every 3 days | ||
Salesforce Backup Failed | Daily | ||
System, App Settings Backup Failed | Every 3 days | ||
User Backup Inactivity | Every 3 days | ||
SharePoint Backup Failed | Weekly | ||
SharePoint Site Geo Location Changed | As per the schedule defined in the alert settings. | ||
User Preferred Data Location Changed | As per the schedule defined in the alert settings. | ||
Notifications | DLP Autodelete Warning | 2 hours | None |
Initiating DLP Autodelete NOW | 2 hours | None | |
Restore Status | Immediate on completion of restore | None | |
SharePoint Restore Status | Immediate on completion of restore | None | |
App Access Revoked | Immediate | None |
For more information, see Configure Alert Settings.
Alert notifications with Collate enabled
The following table indicates how the alert notification schedule is impacted when Collate is configured for the alerts. Since Collate can be configured only for alerts with severity type High and Warning, the notification schedule of Critical and Notification alerts does not get impacted.
Severity | Alert name | 1st Alert | 2nd Alert |
Critical | Preserved Users Limit Reached | Immediate | Daily |
Endpoint Active License Limit Reached Threshold | Daily | ||
Microsoft 365 Active License Limit Reached Threshold | Daily | ||
Google Workspace Active License Limit Reached Threshold | Daily | ||
Endpoint Active License Limit Reaching Threshold | Daily | ||
Google Workspace Active License Limit Reaching Threshold | Daily | ||
Microsoft 365 Active License Limit Reaching Threshold | Daily | ||
Endpoint Preserved License Limit Reached Threshold | Daily | ||
Microsoft 365 Preserved License Limit Reached Threshold | Daily | ||
Google Workspace Preserved License Limit Reached Threshold | Daily | ||
Endpoint Encryption Failed | Every 2 days | ||
License Expiry | Daily | ||
Only One Admin Configured | Daily | ||
AD Connection Status | Daily | ||
Cache Server Connection Status | Daily | ||
AD/LDAP Authentication Failure | Daily | ||
SharePoint Multi-Geo Storage Mapping Not Defined | Daily | ||
High | Cache Storage Space Low | Collate schedule | Collate schedule |
Low Guest User License | |||
Low Storage Space Available | |||
Unauthorized access | |||
Unusual data activity | |||
Warning | Low User Storage Space Available | Immediate | Collate schedule |
Misconfigured Backup Folder | |||
Salesforce Backup Failed | |||
System, App Settings Backup Failed | |||
User Backup Inactivity | |||
SharePoint Backup Failed | |||
SharePoint Site Geo Location Changed | As per the schedule defined in the alert settings. | ||
User Preferred Data Location Changed | As per the schedule defined in the alert settings. | ||
Notifications | DLP Autodelete Warning | 2 hours | None |
Initiating DLP Autodelete NOW | 2 hours | None | |
Restore Status | Immediate on completion of restore | None | |
SharePoint Restore Status | immediate on completion of restore | None | |
App Access Revoked | Immediate | None |
For more information, see Configure Alert Settings.