On the Manage Alerts page, inSync displays a high-level view of alerts, which are sorted by severity and time of generation.

The Manage Alerts page displays a high-level view of alerts. Alerts are sorted based on their severity and the grtime of generation. Each UI component is discussed in detail in its respective sections.

Use alert filters to view alerts of specific severity and type. You can also filter an alert just by its type to view its status. The filters are list boxes on the Manage Alerts page labeled All Severity and All Types by default.

Based on your selection, the alerts are filtered on the Recent or Older tab, whichever is active. The severity filter also filters the alert types list, and only the relevant alert types are displayed in the alert types list for selection.

The following table shows the severity and the relevant alert types.

Alerts of severity as Notifications are not included in the table as they are not displayed on the Recent and Older tabs, and hence cannot be filtered.

📝 Note

Filters do not have any effect on the information displayed on the widgets. However, widgets are hidden when you use filters. You can click on the blue icon to display the widgets again.

Use Search by Source to search alerts generated for a specific source. The search applies to the Recent and Older tabs.

Note that when you perform Search by Source, the widgets are hidden.

To cancel your search, click the red cross.

Widgets display a high-level view of the alerts. You get an instant view of alerts based on severity, type and when they were created. The statistics displayed on the widgets are cumulative and do not include mute alerts as well as alerts of severity as Notification. Thus, the widget statistics may change when you mute or unmute an alert.

Widgets appear empty initially when alerts are yet to be generated. This is observed when the installation is new and inSync is yet to generate an alert.

Each widget is explained in the following table:

Widgets are displayed by default on the Manage Alerts page. You can hide widgets if required.

Recent and Older tabs display alerts sorted by their severity. Alerts can be Critical, High, Warning or Notification in severity. Critical alerts have the highest severity because of the nature of their impact. Muted alerts and alerts with severity as Notification are not displayed on the Recent and Older tabs.

The Recent tab is the active tab when you access alerts on the Manage Alerts page. Only alerts that are Critical in severity or were generated within the last 14 days are displayed on this tab. Critical alerts continue to appear in the Recent tab until the cause of the alert is resolved.

Click the source listed under the Source column to view the details of the affected sources like User, Cloud App and AD Connector.

Alerts with severity as High or Warning that were created 14 days ago or before are displayed on this tab. inSync does not send emails for any alert in the Older tab.

The details displayed in each column on the Recent and Older tabs are as follows:

📝 Note

If any content in the column exceeds the column width, move your mouse pointer over the column content and you can see the column information in the tooltip text.

Settings and Subscriptions tab displays the list of alerts and their respective subscribers.
The following table describes the details displayed on the Settings and Subscriptions tab.

This tab allows you to perform various alert settings. The procedures related to editing and configuring alerts are discussed under the Alert Settings section.

The help icons and placed on the Recent, Older and Settings and Subscriptions tabs, give high-level information on what is displayed on the respective tabs and what can be your next course of action. Move your mouse pointer over the help icons to view the tooltip help.