This article applies to Phoenix Cloud.
Problem description
The following event is logged every time Phoenix triggers a backup.
📝 Note
Computer [<Computer name>] Monitor: [Event Log Errors] Description: * Event Time: 12 Mar 2018 12:12:04 PM * Source: VSS * Event Log: Application * Type: Error * Event ID: 12289 * Event User: N/A * Volume Shadow Copy Service error: Unexpected error DeviceIoControl( \?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 00000000000003E8,0x00560000,0000000000000000,0,0000006443F002A0,4096,[0]). hr = 0x80070001, Incorrect function. Operation: Exposing Recovered Volumes Locating shadow-copy LUNs PostSnapshot Event Executing Asynchronous Operation Context:
Device: \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} Execution Context: Provider Provider Name: VMware Snapshot Provider Provider Version: 1.0.0 Provider ID: {564d7761-7265-2056-5353-2050726f7669} Current State: DoSnapshotSet Cause
This occurs when the virtual machine drives are queried to determine which are eligible for snapshots, and the floppy drive is not eligible.
Resolution
Disable the Floppy Drive (Legacy Diskette) from the BIOS.
💡 Tip
You can ignore this event as it does not affect the snapshot process.
See also
Reference article: https://kb.vmware.com/s/article/2006849