Druva

Check the PhoenixUpgrade.log on the proxy in /Var/Log/Phoenix/VMWARE folder. Error message ​

[2023-04-04 16:29:50,169] [WARNING] upgrader_utils: Unable uninstall pkg. No installed pkg found on machine

Run the below command on the proxy and check for the error message ​

rpm -qa | grep -i druva
    error: cannot open Packages database in /var/lib/rpm
    CRITICAL:yum.main:
    Error: rpmdb open failed

Follow the steps to rebuild the RPM ​

mv /var/lib/rpm/__db* /tmp
    yum clean all
    yum update
    Should complete successfully

Run rpm -qa | grep -i druva and it should list installed package

Upgrade the proxy from the Phoenix console

1. Run the below command on the proxy and check for the error message ​
 
 rpm -qa | grep -i druva
 error: cannot open Packages database in /var/lib/rpm
 CRITICAL:yum.main:
 Error: rpmdb open failed
2. Follow the steps to rebuild the RPM ​
 
 mv /var/lib/rpm/__db* /tmp
 yum clean all
 yum update
 Should complete successfully
3. Run rpm -qa | grep -i druva and it should list installed package
4. Upgrade the proxy from the Phoenix console

VMware proxy upgrade fails from the Phoenix console

Powered by Druva

Privacy Policy

Support

Knowledge Base

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Problem description

Cause

Traceback

Resolution