Overview
If a backup job fails or completes with errors, look up the error code under the "Status Details" column in your administrator console.
These codes typically appear during local device backups using the Druva inSync client.
EUSERQUOTAEXCEEDED
Error Message: EUSERQUOTAEXCEEDED
Error Description: The backup failed because the individual user's assigned storage quota has been reached.
Error Resolution: Administrators must log in to the console and increase the specific Endpoints storage quota allocated for this individual user profile.
ECUSTOMERQUOTAEXCEEDED
Error Message: ECUSTOMERQUOTAEXCEEDED
Error Description: The backup failed because your organization's global storage usage limit has been exceeded.
Error Resolution: Contact Support to increase the storage allocation.
EBLOCKCLONECANCEL
Error Message: EBLOCKCLONECANCEL
Error Description: The system detected that the user device has been cloned, blocking the backup to prevent data conflict.
Error Resolution: Re-authenticate and reactivate the inSync client on the cloned device to resume backups.
EDEVICEREPLACED
Error Message: EDEVICEREPLACED
Error Description: The device was marked as replaced by a new system.
Error Resolution: Monitor the system to ensure the subsequent backup cycle on the new device completes smoothly.
ENOFOLDERCONFIGURED
Error Message: ENOFOLDERCONFIGURED
Error Description: There are no paths, folders, or files assigned for backup in the active profile.
Error Resolution: Navigate to the user’s assigned profile and configure the target directories (e.g., Desktop, Documents) to be backed up.
EFULLDISKACCESSDENIED
Error Message: EFULLDISKACCESSDENIED
Error Description: The client lacks required OS-level security permissions or location services to execute the task.
Error Resolution:
macOS Full Disk Access: Open System Settings -> Privacy & Security -> Full Disk Access. Find Druva inSync and switch the toggle to On.
Network Location Services: Open Settings -> Privacy & Security -> Location Services and toggle On for both inSync Client and inSyncDataplane to allow network connectivity rules to map properly.
EFILELOCKED
Error Message: EFILELOCKED
Error Description: A local process has locked a segment of the file, preventing the backup agent from reading it during a live run.
Error Resolution:
Verify that the Windows Volume Shadow Copy (VSS) service is active and running normally.
orIdentify and close the conflicting application currently holding the open file handle.
ESYSSTATEFAILED
Error Message: ESYSSTATEFAILED
Error Description: The system settings or application states failed to back up.
Error Resolution: Download the detailed BackupJob Logs from the console and inspect the system state failure logs for underlying OS errors.
EINVALIDENCODING
Error Message: EINVALIDENCODING
Error Description: The files contain invalid or corrupt Unicode characters in their names.
Error Resolution: To resolve the issue, clean up the the file names to ensure they use standard, clean Unicode formatting.
EVIRUSINFECTED
Error Message: EVIRUSINFECTED
Error Description: infected files or malware detected within the source path.
Error Resolution: Run an anti-malware scan on the device.
If the file is verified safe or must be ignored, exclude it from the backup profile to let the rest of the job finish.
EMEDIA
Error Message: EMEDIA
Error Description: Hard drive degradation or bad sectors prevented the agent from reading the file data.
Error Resolution: Run disk utility diagnostics (like chkdsk on Windows) on the Hard Drive or SSD to repair underlying disk corruption.
EFSINTERNAL
Error Message: EFSINTERNAL
Error Description: An unhandled application or file system error occurred.
Error Resolution: Download the Backup Job Logs and refer the inSyncMissedFile.log for more explicit system traces.