You can now upgrade multiple agents or proxies, for different workloads, to the latest versions in one click, from the Management console.
You can upgrade multiple agents or proxies:
For multiple organizations
Within an organization
For a single workload
📝 Note
It is recommended that you always upgrade your agent/proxy to the latest version for better performance and security.
You can select specific workloads or organizations for which you want to upgrade the agents/proxies.
The Overview page provides a consolidated summary of the agent and proxy deployment status across your environment. It offers visibility into deployment health, connectivity, and upgrade readiness through the following details:
Total number of agents and proxies deployed
Number of agents/proxies that are upgradable
Number of devices in an End of Support state
Number of agents/proxies disconnected from the cloud
The End of Support(EOS) status identifies the devices running on outdated operating systems or proxy/agent versions. This status serves as a critical indicator to help you prioritize and plan upgrades.
A device will be marked as EOS if it meets one or both of the following criteria:
Agent/Proxy End of Support
The device is running an agent package that is older than one year (365 days from its release date). For more information on the supported versions, see Enterprise Workloads EOS policy.
Operating System End of Support:
The device's operating system (e.g., Ubuntu, CentOS) is no longer supported by the original vendor. For more information, see End-of-support life policy for third-party vendor.
When you select a workload, you can see a list of all deployed agents/proxies. Under the Version column, you can view the version and current status for each agent, whether it is upgradable or not. You will also see the "End of Support" status displayed here for affected devices. If your agent/proxy is on a device where the operating system is nearing End of Support, it will be indicated against the name of the device as a tooltip. You can see the connection status of each agent/proxy, the operating system it is deployed on, and other related details as well.
📝Note
This update is available for all Hybrid workloads.
Procedure:
Log in to the Management Console.
If organizations are not enabled, select Agents and Proxies from the Manage menu.
If organizations are enabled, you can select to upgrade agents for all organizations. Then, select Agents and Proxies from the Manage menu.
Alternatively, you can select a specific organization from the top navigation menu, if you want to upgrade agents for that particular organization. Then, select Agents and Proxies from the Manage menu.
Select the workload and then you can select all or specific agents/proxies that you want to upgrade and click Upgrade.
On the confirmation dialog box, click Yes.
📝 Note
It is recommended to upgrade a small number of agents/proxies and monitor the behaviour before proceeding to a bulk upgrade.