This topic provides information about how to troubleshoot Druva inSync for SharePoint Online issues.
Microsoft 365 app: General issues
To know about the general Microsoft 365 issues, see Troubleshooting Microsoft 365 issues.
SharePoint Online issues
Issue: Scheduled backups of Microsoft 365 Sharepoint Cloud App fail
To resolve this issue, see Troubleshooting.
Issue: SharePoint backup completes with errors due to excess files
To resolve this issue, see Troubleshooting.
Issue: No Content Backed up yet
No Content Backed up yet message is displayed in the following scenarios:
If the selected site collection is enabled for backup, but, backup is not initiated for that site collection
If the first backup for the selected site collection fails.
To resolve this issue, one successful backup for the selected site collection is mandatory. See Backup SharePoint Online data.
Issue: Backup fails for SharePoint sites deleted from Microsoft 365
The following error is displayed when a backup fails for SharePoint sites deleted from Microsoft 365:
[INFO] Starting SharePoint Backup for site_collection : 5911869
[ERROR] SharePoint Backup failed for sitecollection: 5911869, reason: Requested site collection does not exist. (#10000010e)
To resolve this issue, disable backup from inSync for SharePoint sites that are deleted from Microsoft 365. See Disable backup for Site Collections.
Issue: Ongoing SharePoint backup running for long time, not finishing
Large SharePoint sites, especially those with high user traffic, can face performance bottlenecks during backup operations due to the sheer volume of data and activity. To address this challenge, Druva recommends to Enable Auxiliary App Settings and Deploy Sub apps to accelerate and streamline backup jobs for these high-traffic sites.
The Sub Apps deployment, allows you to distribute and parallelize the backup process across multiple smaller application instances
To deploy the sub-apps by following the below steps:
1) Log into Druva Admin portal
2) Click on Microsoft 365
3) Click on "Manage Apps" on the top right-hand corner.
4) Click on Microsoft 365 basic, enter your global admin credentials and accept the permission.
5) Do it for the other two sub-apps: "Exchange Online & public folder" and "OneDrive and SharePoint".
In addition to deploying Sub Apps, Druva also recommends enabling Auxiliary App Settings to further enhance the performance of backup jobs. Auxiliary App Settings provide fine-tuned controls over how the backup process interacts with the SharePoint environment, allowing for faster data retrieval and more efficient resource allocation.
To enable Aux apps, please follow below steps:
1) Log into Druva Admin portal
2) Click on Microsoft 365
3) Click the "Manage Apps" button in the top right and then go to the Auxiliary Apps section.
4) Click Edit and Enable the toggle for Auxiliary apps and click Save.
By deploying Druva Sub Apps and enabling Auxiliary App Settings, organizations can ensure that their backup operations are not only faster but also more resilient to the demands of large SharePoint sites and high user traffic.