This article applies to:
OS: Windows
Product edition: inSync Cloud
Problem description
Scheduled backups from Microsoft 365 SharePoint Cloud App may fail.
Cause
AD Connector is either not configured or is in a disconnected state.
For backups from CloudApps other than SharePoint, inSync has a user mapped to these containers and the backup relies on the endpoint device as well as the AD Connector. Since there are no mapped users for SharePoint, the scheduled backup only depends on AD Connector for the environment.
Resolution
Verify the following to resolve the backup failure:
AD connector is configured so that scheduled backups can run.
AD connector is in the connected state.
📝 Note
Manual backups complete successfully in this scenario.