Overview
As an inSync Cloud administrator, you can download the Exchange Online backed up data using the inSync Management Console. Additionally, inSync users can use the inSync Web to download the Exchange Online backed up data.
📝 Note
Administrators can view the snapshots of Exchange Online devices in the UTC time zone.
You can download the entire mailbox (Mails, Contacts, Calendars, Tasks) as PST and Archive files from a specific snapshot using inSync Management Console. inSync also allows you to download mailbox items individually, such as Mails, Contacts, Calendars, Notes, and Tasks in the Archive, MBOX(applicable only for Mails), and PST file formats. For more information, see the Support Matrix for download.
❗ Important
SSO login mechanism is supported for downloading Exchange Online data in the PST format.
📝 Note
You can download Exchange Online users' data in the Archive, PST, and MBOX file formats only using the InSync Management Console. This is not supported using InSync Web.
Downloading of data in MBOX and PST format is not available for inSync GovCloud.
To download data in PST format from the Druva console, you need to configure customer-managed AWS Key Management Service (KMS).
PST conversion tasks can continue seamlessly from where they were paused in case of any interruption. However, resumability is not available for PST zip downloads.
Druva Cloud Admin or inSync Cloud Admin must have the 'View Legal Hold' right to download the PST file.
You can download an entire mailbox or mailbox items individually such as Mails, Notes, Contacts, Calendars, and Tasks.
Download entire mailbox
To download the entire mailbox of a user,
On the Users page, click the username of the user whose data you want to download and click Restore Data. Under Select a data source, select Exchange Online.
Select the snapshot you want to download on the Restore Data window.
Select all folders and click Download.
On the Download Data window, select the desired file format from the displayed options - Archive and PST.
Click Download.
The table lists the file format conventions that inSync uses for entire mailbox downloads.
Data Type | File Format |
Entire mailbox of user that includes Mails, Contacts, Calendars, and Tasks. |
📝 Note
MBOX format is only supported for Mails. Hence, if all folders are selected the MBOX format is disabled.
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Download mailbox items individually
You can download mailbox items individually such as Mails, Contacts, Calendars, Notes, and Tasks.
Download Mails
Use the following procedure to download Mails.
On the Users page, click the username of the user whose data you want to download and click Restore Data. Under Select a data source, select Exchange Online.
Select the snapshot you want to download on the Restore Data window.
Do one of the following:
To download the entire Mails folder, select Mails and click Download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST.
To download individual emails,
Click Mails and browse the mailbox.
Select the mailbox folders or emails that you want to download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST. Alternatively, you can also use Search to search for emails that you want to download. Click the email to view its details like sender, receiver, attachments, and so on.
Click Download. For PST and MBOX download options, the conversion of files to PST and MBOX format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the data.
The following table lists the file format that inSync uses for email downloads.
Type | File format |
Entire Mails folder |
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Individual email |
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inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST and MBOX is also available within the audit trail entry once the conversion and download are complete.
Download Notes
To download Notes,
On the Users page, click the username of the user whose data you want to download and click Restore Data. Under Select a data source, select Exchange Online.
Select the snapshot you want to download on the Restore Data window.
To download notes, select Mails > Notes and do one of the following:
To download the entire notes folder, select Notes and click Download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST.
To download an individual note, click Notes. Browse and select the required note that you want to download and click Download. On the Download Data window, select the desired file format from the displayed options - Archive, MBOX, and PST.
Click Download. For PST and MBOX download options, the conversion of files to PST and MBOX format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The following table lists the file format conventions that inSync uses for notes downloads.
Type | File format |
Entire notes folder, Individual note |
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inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST and MBOX is also available within the audit trail entry once the conversion and download is complete.
Download Contacts
To download Contacts
On the Users page, click the username of the user whose data you want to download and click Restore Data. Under Select a data source, select Exchange Online.
Select the snapshot you want to download on the Restore Data window.
Do one of the following:
To download all contacts, select Contacts, and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
To download a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to download and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
Click Download. For PST download option, the conversion of files to PST format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files.The table lists the file format conventions that inSync uses for contacts downloads.
Type | File Format |
All contacts, Contact group |
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Individual contact |
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inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST is also available within the audit trail entry once the conversion and download is complete.
Download Calendars
To download Calendars
On the Users page, click the username of the user whose data you want to download and click Restore Data. Under Select a data source, select Exchange Online.
Select the snapshot you want to download on the Restore Data window.
Do one of the following:
To download the entire calendar, select Calendars and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
To download individual calendar items, click Calendars and browse the calendar that you want to download, and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
Click Download. For PST download option, the conversion of files to PST format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The table lists the file format conventions that inSync uses for calendar downloads.
Type | File format |
Entire Calendar, Individual Calendar |
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Within the downloaded zip file, there are .ics files corresponding to each calendar event.
📝 Note
Attachments within calendar events are downloaded as regular calendar events. You can view the attachments for respective calendar events in user's Outlook account via Outlook client or Outlook web application.
inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST is also available within the audit trail entry once the conversion and download is complete.
Download Tasks
To download Tasks.
On the Users page, click the username of the user whose data you want to download and click Restore Data. Under Select a data source, select Exchange Online.
Select the snapshot you want to download on the Restore Data window.
Do the following:
To download a task folder, select Tasks, and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
To download an individual task, click Tasks and browse the task that you want to download and click Download. On the Download Data window, select the desired file format from the displayed options - Archive and PST.
Click Download. For PST download options, the conversion of files to PST format takes a longer time to complete. After the conversion is complete, Druva sends an email to the registered email address with a link to download the files. The following table lists the file format conventions that inSync uses for tasks downloads.
Type | File format |
Individual or multiple task folders |
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inSync logs the audit trail for the administrator who has initiated the download action. The link to download the PST is also available within the audit trail entry once the conversion and download is complete.
Support Matrix for Exchange Online Download
📝 Note
Downloading of data in MBOX and PST format is not available for inSync GovCloud.
Data Type | Supported file format for download |
Entire Mailbox of a user (Mails, Contacts, Calendars, and Tasks) |
📝 Note
MBOX format is only supported for Mails.
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Only Mails folder or individual mails |
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Only Contact folder or individual contact items |
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Only Calendars folder or individual calendar items |
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Only Tasks folder or individual task items |
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Only Notes folder or individual notes items |
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