Issues encountered during Network Configuration stage
All of these issues are visible in the main_service.log file located in /var/log/Phoenix/main_service.log.
Issue | Recommendation |
Failed to assign an IP address to the backup proxy./ Failed to configure the backup proxy network. | If static IP is selected, verify the NIC details. Update the details as required
Or
On Prism Central verify if the backup proxy has an IP assigned. |
Failed to retrieve log files from the deployed backup proxy. | Ensure that the virtual machine is powered on or you are connected to the network. |
Failed to retrieve status from the deployed backup proxy. | Verify that the backup proxy is connected to the network and retry. |
Guest operating system is not ready. Retry after some time. | Allow the guest operating system to boot up and retry. |
Virtual machine is already deleted or is not completely created. | Ensure that the virtual machine is not deleted. If yes, perform the deployment again. |
Failed to communicate with the web proxy. Verify the web proxy settings and retry. | Verify the web proxy settings and try again. |
Failed to list files from the deployed backup proxy. | For deployment failure, retry.
If logs are not getting downloaded: From Prism Central or Prism Element, login to the backup proxy and obtain the logs from the /var/log/Phoenix directory and retry. |
Virtual machine tools are not running. | Ensure that the virtual machine is running and then retry. |
Issues encountered during the connection to Druva stage
Issue | Recommendation |
Failed to connect to Druva Cloud. Fix the network issues in your environment or reboot the backup proxy and try again. | Verify if the backup proxy has an IP assigned and is connected to the network and retry. |
The provided activation token has expired. | Generate a new token from the Druva console and try again. |
Data service IP is not configured for the prism, Activation failed. | Verify that the Data service IP is configured for the Nutanix cluster. |