Overview
You might want to activate inSync Client manually in the following scenarios:
Your organization's policy requires you to provide devices to new hires after installing and activating the required software.
You are replacing a lost user device.
📝 Note
You can view the device replacement details from theUser Audit Trailpage using theActivities related to->Allfilter. You can also download the details in .html and .csv formats. For more information on how to use the Audit trail settings, seeAudit Trail.
The authentication key or Authkey contains the required user information and can be used to activate inSync Client on the user's device.
❗ Important
The authentication key is only for one-time use. You cannot reuse the key regardless of whether inSync Client was activated or not. Make sure you have downloaded a fresh authentication key every time you attempt to activate inSync Client on a user device.
You can generate Authkeys for multiple users at once.
You can activate inSync Client on Windows or Mac devices. Users with Linux devices must activate inSync on their own.
Step 1 of 2: Download the authentication key for users
❗Important
You cannot download Authkeys for users who have enabled the Data Privacy settings and restricted administrators to download or view their data.
The token can be used only once for activation and is valid till the administrator re-generates a new token for the respective user.
To download the authentication key for users
On the inSync Management Console menu bar, click Users.
Select the users for whom you want to activate inSync Client.
Click Options located at the top of the table, and then select Download Authkeys. The Download Authorization key window appears. You can also download the authorization key from User Details UI.
4. Select the user device on which you want to activate inSync.
If you want to add a new device, click Add new device.
If the user did not configure a device, No devices attached appears beside the user's name.
📝 Note
If you are reactivating inSync Client on a device and assigning the device to a different user, the user settings of the inSync Client of the previous user is preserved.
Click Download.
A file named inSyncUserKeys.zip (compressed file based on your device OS) is downloaded to your laptop. This file contains the authentication keys for the selected user. If you selected multiple users, the zip file contains multiple key files. Each key file is named as <user name>.idk.
Step 2: Activate inSync on the user devices
Before you begin
Before you activate inSync on the user devices, ensure that you have the most recent Authkey.
Activate inSync on Windows
To activate inSync on Windows
Log on to the user's device.
Copy the Authkeys on the desktop folder and double click on the Authkeys. Verify the following information on the inSync Client activation wizard before activation:
Email ID of the user
Organization name
Cloud URL
Name of the device that is to be replaced or newly added
Alternatively, open the command line interface window and run the following commands:
cd “C:\Program Files
For example, If you are using inSync client 7.5.3 -
cd “C:\Program Files\Druva\inSync\7.5.3\amd64”
C:\Program Files\Druva\inSync\7.5.3\amd64>inSyncAgent.exe User.idk
For example, If you are using inSync client 7.1.0 -
cd “C:\Program Files (x86)\Druva\inSync\7.1.0”
C:\Program Files (x86)\Druva\inSync\7.1.0>inSyncAgent.exe User.idk
📝 Note
For Windows 64-bit inSync client, use Program Files instead of Program Files (x86).
Activate inSync on Mac
To activate inSync on Mac:
Log on to the user's device.
Copy the Authkeys on the desktop folder and double click on the Authkeys. Verify the following information on the inSync Client activation wizard before activation:
Email ID of the user
Organization name
Cloud URL
Name of the device that is to be replaced or newly added
Alternatively, open the Terminal tool and run the following command from the desktop:
📝 Note
In the command, always provide the absolute path of the authentication key. If there are spaces in it, enclose the path in double quotes.
For example, /Applications/Druva\ insync/inSync.app/Contents/MacOS/inSync -s "/Users/John Smith/Desktop/John Smith.idk"
Activate inSync client using Username and Password for Mac
Double click on open inSync client on the end machine :
Enter Username and Password and click on “Log in”
A confirmation will be generated and inSync client will be activated.
Activate inSync client using Username and Password for Windows
Enter Username and Password and click on “Log in”
A confirmation will be generated and inSync client will be activated.
Activate inSync on Ubuntu Linux and RHEL
To activate inSync on Ubuntu Linux and RHEL:
Log on to the user's device.
Copy the Authkeys on the desktop, open the Terminal tool, and run the following command:
/opt/Druva/inSync/bin/inSync -s "/home/John Smith/Desktop/John Smith.idk"