Overview
When you create a user, you map the user to a storage. Data from user devices is backed up to this storage. You can choose to change the storage of a user at any time. After you change a user's storage:
User data is backed up to the new storage.
Snapshots on the old storage are retained and compacted following the retention policy.
Users can restore data from any snapshot, even those available on the old storage.
Restrictions on changing storage
The following restrictions apply when you are changing the storage of a user:
The user must not be placed on Legal Hold.
The destination storage must be mapped to the user's profile. It should not be in the same region as the present storage.
The user must have inSync Client 5.2 or later installed on all computers.
The user should consume the Endpoint license exclusively (this means the user should not have any other license such as Microsoft 365 or Google Workspace) to move a user back to a storage that he was once mapped to. To enable this storage switchback feature for Endpoint only users, contact support.
Change the storage assigned to a user
To change the storage assigned to a user:
From the Endpoints/ Microsoft 365/ Google Workspace dashboard, click Users on the top navigation menu bar.
Select the users whose storage you want to change.
Click Options located at the top of the table, and then select Change Storage.
In the Select Storage list, select the new storage for the users and click Save.
❗ Important
After you change the storage assigned to a user, the first backup is a full backup. Thereafter, all backups are incremental.