This topic lists the errors that you may encounter while downloading data using the eDiscovery Download Client along with their reason and resolution.

Error Message: The eDiscovery Download Client was unable to complete the requested operation.

Error Description: The eDiscovery Download Client was unable to complete the requested operation.

Error Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Support.

Error Message: An internal process of the eDiscovery Download Client failed to load the requested data.

Error Description: An internal process of the eDiscovery Download Client failed to load the requested data.

Error Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Support.

Error Message: The client was unable to connect to inSync Cloud.

Error Description: The client was unable to connect to inSync Cloud.

Error Resolution: The client will automatically retry the operation. But if the error continues to persist, contact Support.

Error Message: The client was unable to connect to inSync Cloud due to an error in the proxy settings.

Error Description: The client was unable to connect to inSync Cloud due to an error in the proxy settings.

Error Resolution: Open the eDiscovery Download Client and check if the proxy settings are as expected.

Error Message: There was an issue while downloading data from inSync Cloud.

Error Description: There was an issue while downloading data from inSync Cloud.

Error Resolution: These errors are often temporary and should auto-resolve in some time. If the error still persists, contact Support.

Error Message: Invalid download location path.

Error Description: Invalid download location path.

Error Resolution: Go to Legal Hold > eDiscovery DownloadClients, search for the client, and check if there is an error in the download path.

Error Message: The client was unable to download the data due to insufficient permissions.

Error Description: The client was unable to download the data due to insufficient permissions.

Error Resolution: Make sure that the download location is valid and accessible. This error often occurs when you try to download data to an external drive.

Error Message: Download failed due to insufficient storage on the device.

Error Description: Download failed due to insufficient storage on the device.

Error Resolution: Ensure that you have enough free space on your device to download all the required data.

Error Message: Job failed due to multiple concurrent errors.

Error Description: Job failed due to multiple concurrent errors.

Error Resolution: Go to the download job folder and check the error logs. You should be able to identify the issue and resolve it. For any assistance in debugging the issue, contact Support.

Error Message: The eDiscovery Download Client was unable to connect to inSync Cloud due to an authorization error.

Error Description: The eDiscovery Download Client was unable to connect to inSync Cloud due to an authorization error.

Error Resolution: Check if the client is open on the device. If yes, then close the client and relaunch it. If the error still persists, contact Support.

Error Message: Either one or multiple files failed the integrity check.

Error Description: Either one or multiple files failed the integrity check.

Error Resolution: Contact Support.

Reason: The job failed as the Zip file was deleted before the download job was complete.

Resolution: Click Retry Job to initiate the download from start.

Error Message: The job failed as the Zip file was modified while the download was in progress.

Error Description: The job failed as the Zip file was modified while the download was in progress.

Error Resolution: Click Retry Job to initiate the download from start.

Error Message: Unable to zip all the downloaded files.

Error Description: Unable to zip all the downloaded files.

Error Resolution: Click Retry Job. If the error still persists, contact Support.

Error Message: Network failure while connecting to inSync Cloud.

Error Description: Network failure while connecting to inSync Cloud.

Error Resolution: Ensure that the device is connected to the internet and the connection is not dropping intermittently.

Error Message: The activation token did not match.

Error Description: The activation token did not match.

Error Resolution: Verify the activation token and try again.

Error Message: A client with the same name already exists.

Error Description: A client with the same name already exists.

Error Resolution: Use a different name for the client. This error can also occur if you have made any hardware upgrades to your device, or have upgraded the operating system.

Error Message: The eDiscovery Download Client was unable to connect to inSync Cloud or internal error occurred at server side.

Error Description: The eDiscovery Download Client was unable to connect to inSync Cloud or internal error occurred at server side.

Error Resolution: Ensure that the eDiscovery Download Client is in a connected state. Open the client, and see if there is a green tick on the client UI. If the error persists, contact support.

Error Message: inSync Cloud could not find any client with the said name and details.

Error Description: inSync Cloud could not find any client with the said name and details.

Error Resolution: Check if the client is still installed on the device. If not, reinstall the client and trigger a new job.