Open the terminal and stop Agent Client Service.

Agent Version 6.x.x: /etc/init.d/Phoenix stop

​Agent Version 7.x.x: service Druva-EnterpriseWorkloads stop

Verify if any Druva or Phoenix related processes.

Agent Version 6.x.x: ps -ef| grep -i Phoenix

Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloads

If any process is still found running, kill the process with the following command:

Kill -9 <process id>

Take a backup of the Configuration File

Agent Version 6.x.x: /etc/Phoenix/VMWARE/Phoenix.cfg

Agent Version 7.x.x: /etc/Druva/EnterpriseWorkloads/vmware/VMwareConfig.yaml

Edit Phoenix.cfg/VMwareConfig.yaml file using vi editor using below command

Agent Version 6.x.x:

vi Phoenix.cfg

Type ‘ i ‘ to activate insert mode

Add the following lines to the configuration file:

#For Backup

_VM_BACKUP_TRANSPORT_MODE = 'nbdssl:nbd'

#For Restore

_VM_RESTORE_TRANSPORT_MODE = 'nbdssl:nbd'
​

Agent Version 7.x.x:

vi VMwareConfig.yaml

Type ‘ i ‘ to activate insert mode

change the value of parameter from

_vm_backup_tranport_mode:hotadd:nbdssl:nbd

To

_vm_backup_tranport_mode: nbd

Type esc key followed by :wq to save and exit file.

Then again Open the terminal and start Agent Client Service.

​Agent Version 6.x.x: /etc/init.d/Phoenix start

Agent Version 7.x.x: service Druva-EnterpriseWorkloads start

Initiate the backup or the restore job.

Open the terminal and stop Agent Client Service.

Agent Version 6.x.x: /etc/init.d/Phoenix stop

​Agent Version 7.x.x: service Druva-EnterpriseWorkloads stop

Verify if any Druva or Phoenix related processes.

Agent Version 6.x.x: ps -ef| grep -i Phoenix

Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloads

If any process is still found running, kill the process with the following command:

Kill -9 <process id>

Take a backup of the Configuration File

Agent Version 6.x.x: /etc/Phoenix/VMWARE/Phoenix.cfg

Agent Version 7.x.x: /etc/Druva/EnterpriseWorkloads/vmware/VMwareConfig.yaml

Edit Phoenix.cfg/VMwareConfig.yaml file using vi editor using below command

Agent Version 6.x.x:

vi Phoenix.cfg

Type ‘ i ‘ to activate insert mode

Remove the following lines from the configuration file:

#For Backup

_VM_BACKUP_TRANSPORT_MODE = 'nbdssl:nbd'

#For Restore

_VM_RESTORE_TRANSPORT_MODE = 'nbdssl:nbd'
​

Agent Version 7.x.x:

vi VMwareConfig.yaml

Type ‘ i ‘ to activate insert mode

change the value of parameter from
​_vm_backup_tranport_mode: nbd
To

_vm_backup_tranport_mode:hotadd:nbdssl:nbd

Type esc key followed by :wq to save and exit file.

Then again Open the terminal and start Agent Client Service.

​Agent Version 6.x.x: /etc/init.d/Phoenix start

Agent Version 7.x.x: service Druva-EnterpriseWorkloads start

Initiate the backup or the restore job.