This article applies to:
OS: Windows, Linux
Product edition: Phoenix
Problem description
The Phoenix Management Console displays an error message:
Server is not able to connect to CloudCache for backup / restore.
However, the CloudCache connection status appears green on the console. The CloudCache service also appears running and sometimes, the following message appears in the logs:
Could not connect to CloudCache server.
Traceback
The CloudCache logs contain:
[Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions
Cause
This issue occurs when the port 443 used by an application other than Phoenix Cloud Cache. There is a conflict of the port as Phoenix CloudCache also tries to use the same port for communication.
Resolution
Run below command prompt to check the port usage. The command will list the ports in use.
netstat -anCheck if the server has IIS role installed. Stop the IIS service if it is running. This will release the 443 port.
Restart the CloudCache service
For CC R1: Restart the Phoenix CloudCache service
For CC R3: Restart the Druva Cache Server service
This will resolve the issue and backups will resume successfully.
📝 Note
Install the IIS role and Druva CloudCache on different servers.