This article applies to:
OS: Linux
Product: Phoenix
Problem description
The file server backups fail with PHOENIX322 error.
Cause
The local host entry with loopback IP address is missing in the /etc/hosts file.
Traceback
[2019-10-28 21:56:09,821] [ERROR] <_MainThread(MainThread)> Error while backing up share root. Error: Failed to start walk forroot (#100000142) (Error Code : PHOENIX322) [2019-10-28 21:56:09,821] [ERROR] <_MainThread(MainThread)> Error <class 'inSyncLib.inSyncError.SyncError'>:Failed to start walk forroot (#100000142) (Error Code : PHOENIX322). Traceback -Traceback (most recent call last): File "agents/fileagent/fileAgent.py", line 718, in process_backup_start File "agents/fileagent/fileAgent.py", line 143, in __start_data_upload File "roboClientLib/phoenixApi.py", line 2479, in start_fileset_data_upload File "roboClientLib/phoenixApi.py", line 2443, in __start_fileset_upload File "roboClientLib/phoenixApiCore.py", line 943, in estimate File "roboClientLib/phoenixApiCore.py", line 936, in __do_estimate File "scanner/scannerAdapter.py", line 340, in estimate File "scanner/scannerAdapter.py", line 311, in _start_walk File "inSyncLib/inSyncError.py", line 29, in raise_error SyncError: Failed to start walk forroot (#100000142) (Error Code : PHOENIX322)
Resolution
To resolve the issue please add the local host entry in the etc/hosts files with the loopback IP address.
127.0.0.1 localhost
If the issue persists, check the Phoenix Errors page or contact Druva Support.