This article applies to Phoenix.
Problem description
Phoenix restore completes with the following status message:
Restore completed with errors. No file recovered.
Cause
No system or local administrator permission over the destination folder
Traceback
IOError: [Errno 13] Permission denied: u"\\\\?\\E:\\<Folder path>\<file>"
[
IOError: [Errno 13] Permission denied: u"\\\\?\\E:\\<Folder path>\<file> "
Resolution
Since the logs suggest that the files were not restored due to permission issues:
Download the psExec tool ( https://technet.microsoft.com/en-us/.../dd443648.aspx )
Open the command prompt and run the command:
cd %dir% \PSTools
where %dir% is the directory where PsTools is downloaded.Open the command prompt in system context and run:
PsExec.exe -i -s cmdParse to the destination folder from the command prompt opened with the system context.
E:\ > Cd “E:\<Destination folder path>Create a test file through
echoorcopy concommand.
If the output displays access denied, it proves that the destination folder has insufficient system or administrator permission.Fix the permission issue as a server administrator by adding the system or the local administrator permission to the destination folder.