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VMware VM backup fails with the INTERNAL65535 error - AttributeError NoneType object has no attribute product
VMware VM backup fails with the INTERNAL65535 error - AttributeError NoneType object has no attribute product
Updated over a week ago

Problem description

The virtual machine backup fails with the following INTERNAL65535 error:

AttributeError: 'NoneType' object has no attribute 'product'

Cause

This issue occurs if the Networking attribute of the ESXi host is assigned with a null value as shown in the following screenshot:

Networking field.PNG

Traceback

  1. Download Job logs. Refer to the Logs article.

  2. Extract the logs and navigate to the

    Phoenix <YYYY/MM/DD>-<timestamp>.log

    file and check for the following traceback in the logs.

    [2020-08-02 01:07:08,215] [ERROR] Error during backup
        [2020-08-02 01:07:08,216] [ERROR] Error <type 'exceptions.AttributeError'>:'NoneType' object has no attribute 'product'. Traceback -Traceback (most recent call last):
        File "agents/vmware/vmwareAgent.py", line 3572, in process_backup_start
        File "agents/vmware/vmwareAgent.py", line 2774, in init_backup
        File "agents/vmware/vmwareUtils.py", line 8, in get_vm_esxi_version
        AttributeError: 'NoneType' object has no attribute 'product'

Resolution

Assign a valid value to the Networking field on the ESXi host so that the backup proxy can communicate with the ESXi host.

Related keywords: Backups are failing with error INTERNAL65535, resolve backup failures INTERNAL65535, VMware vm INTERNAL65535

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