Overview
Druva announces the End-of-Sale and End-of-Life for Druva inSync Salesforce 1.0 and sfXOrgData (On-Prem) products. Customers with active service contracts will continue to receive support as shown in Table 1, 2 of this EoL announcement. Table 1, 2 describe the End-of-Life milestones, definitions, and dates for the affected product(s). Table 3 lists the product(s) part number(s) affected by this announcement. For customers with active service and support contracts, support will be available under the terms and conditions of customers' service contract.
Customer Action
Customers, who are using inSync Salesforce 1.0 and sfXOrgData (On-Prem) products, would be required to upgrade to the Salesforce 2.0 solution as a replacement. For more information about upgrading to Salesforce 2.0, customers should work with their respective Druva Renewals representative or Customer Success Manager.
Table 1
End-of-Life Milestones and Dates for inSync Salesforce 1.0
Milestone | Definition | Date |
Announcement date | The date the document that announces the end-of-sales and end-of-life of inSync Salesforce 1.0 is distributed to the general public. | TBD |
End-of-Sale date | The last date to order the product through Druva Quoting Tool. The product will not be available for sale after this date. | December 31st, 2021 |
End-of-Renewals date | The last date until when renewals can be done. The contract end date will be the end-of-life date which is September 30th, 2023 | September 30th, 2022 |
End-of-Life Date and Last date of Support | The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. | September 30th, 2023 |
Table 2
End-of-Life Milestones and Dates for sfXOrgData (On-Prem)
Milestone | Definition | Date |
Announcement date | The date the document that announces the end-of-sales and end-of-life of inSync Salesforce 1.0 is distributed to the general public. | TBD |
End-of-Sale date | The last date to order the product through Druva Quoting Tool. The product will not be available for sale after this date. | May 1st, 2021 |
End-of-Renewals date | The last date until when renewals can be done. The contract end date will be the end-of-life date which is September 30th, 2023 | September 30th, 2022 |
End-of-Life Date and Last date of Support | The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. | September 30th, 2023 |
Table 3
Part number for inSync Salesforce 1.0 and sfXOrgData (On-Prem)
Part Number | Description |
I-C-SEL-002 | inSync Salesforce 1.0 |
SPX-PC-SFBKP-22 AND | sfXOrgData (On-Prem) |
Further Details:
For more information about credits on Druva Cloud Apps backup, please contact your local account or renewal representative, renewals@druva.com.
For more information about the Druva Software Support Service please contact your local account representative or visit: https://support.druva.com/