Problem Description
Activation failed due to a 'Resource Not Found' error while discovering URLs. Encountered an error discovering the PhoenixSyncServer service using the activation token: 'Service Unavailable: Invalid character ‘<’ found while looking for the beginning of a value.'
Traceback
Cause
The issue occurs because the Druva Master Server is not reachable from the VMware Backup Proxy.
Resolution:
To resolve the issue, verify and address the following:
Whitelist: Ensure that *.druva.com is whitelisted in the network.
Firewall Rules: Confirm that the firewall is not blocking connections from the VMware Backup Proxy to Druva URLs.
Network Stability: Check for network instability between the VMware Proxy and Druva Cloud.
Phoenix Agent Service: Verify if the Phoenix Agent Service on the VMware Proxy is running.
Port 443: Ensure Port 443 is open between the VMware Proxy and Druva Cloud.
Antivirus Interference: Confirm that the antivirus software is not blocking the Druva Agent process execution.
DNS Issues: Check for DNS configuration or resolution problems affecting connectivity.
Web Proxy Configuration: If a web proxy is configured, ensure that it is properly set up and not causing connectivity issues.