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Logging, configuration files, and services for Hyper-V
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Service Name Information

Version

Operating System

Service Name

Service Restart Command

6.x.x

Windows

Hybrid Workloads agent Client Service

  • Open the services console (service.msc).

  • Check the Hybrid Workloads Agent Client Service.

  • Click Restart.

7.x.x

Windows

Druva-EnterpriseWorkloads Service

  • Open the services console (service.msc).`

  • Check the Druva-EnterpriseWorkloads Service.

  • Click Restart.

Configuration Files

Version

Operating System

File Location

6.x.x

Windows

C:\ProgramData\Phoenix\HYPERV\Phoenix.cfg

7.x.x

Windows

Common config file for Windows agent:
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C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml

Hyper-V config file for Windows agent:

C:\ProgramData\Druva\EnterpriseWorkloads\hyperv\HyperVConfig.yaml

Service Logs

Version

Operating System

File Location

6.x.x

Windows

C:\ProgramData\Phoenix\main_service.log

7.x.x

Windows

C:\ProgramData\Druva\EnterpriseWorkloads\logs\controlservice\ControlService.log

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv.log

Backup Job Logs

Version

Operating System

File Location

6.x.x

Windows

C:\ProgramData\Phoenix\HYPERV\logs\backup\<backupset_id>\Phoenix.log

A zip file is created after job completion:

C:\ProgramData\Phoenix\HYPERV\logs\backup\<backupset_id>\Phoenix.<yyyymmdd>-<timestamp>-<jobid>.zip

7.x.x

Windows

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\backup\<backupset_id>\Phoenix.log

A zip file is created after job completion:

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\backup\<backupset_id>\Phoenix.<yyyymydd>-<timestamp>-<jobid>.zip

Restore Job Logs

Version

Operating System

File Location

6.x.x

Windows

C:\ProgramData\Phoenix\HYPERV\logs\restore\<backupset_id>\Phoenix.log

A zip file is created after job completion:

C:\ProgramData\Phoenix\HYPERV\logs\restore\<backupset_id>\Phoenix.<yyyymmdd>-<timestamp>-<jobid>.zip

7.x.x

Windows

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\restore

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\restore\<backupset_id>\Phoenix.log

A zip file is created after job completion:

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\restore\<backupset_id>\Phoenix.<yyyymmdd>-<timestamp>-<jobid>.zip

Discovery Logs

Version

Operating System

File Location

6.x.x

Windows

C:\ProgramData\Phoenix\main_service.log

7.x.x

Windows

C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv_agent

Hyper-V FLR Logs

Version

Operating System

File Location

6.x.x and 7.x.x

Windows

/var/log/Phoenix/HYPERV/restore/<backupset_id>

Browse Logs

Version

Operating System

File Location

6.x.x and 7.x.x

Windows

/var/log/Phoenix/HYPERV/browse/<backupset_id>/Phoenix.<browse_jobid>.log

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