Problem Description:
SSO has been configured between the inSync Dell-linked-Customer instance and the IDP (Azure / Okta, etc.).
Cause:
The ACS URL for Druva, used for the SSO configuration in the IDP was: https://loginfederal.druva.com/api/commonlogin/samlconsume
But the SSO does not work due to the incorrect ACS url.
The above ACS URL is only for direct - Druva inSync - customers.
ACS URL is different for Dell-linked-inSync customer instances.
Resolution:
The correct URL for Dell-Linked-inSync-Customer instances is https://dell-loginfederal.druva.com/api/commonlogin/samlconsume
Entity ID = DCP-loginfederal
Name ID Format = druva_auth_token
Ensure to update this URL in the IDP configurations for SSO.