Using inSync, you can allow users to backup emails from MS Outlook installed on their Windows laptop. inSync Outlook Advanced setting uses Messaging API. inSync provides you two advanced options for backup: Outlook - 2016/13/10/07 - Optimized for performance and Outlook - 2016/13/10/07 - Optimized for efficiency .

While backing up emails using Outlook - 2016/13/10/07 - Optimized for efficiency (MAPI-based), some issues with MS Outlook itself, for example corrupt email attachments, can hinder the backup experience. This topic describes how you can bypass issues with MS Outlook backup and ensure that inSync completes backups from user laptops successfully.

By default, inSync uses Optimized PST backup when backing up data from MS Outlook. Yet, issues with MS Outlook itself, for example corrupt email attachments, can hinder the backup experience. This topic describes how you can bypass issues with MS Outlook backup and ensure that inSync completes backups from user laptops successfully.

Corrupt email data inside MS Outlook has the following effect on backups from user laptops:

To improve backup experience for users, you can bypass Outlook sync errors during backups. If you allow the bypass, inSync will not backup the corrupt email message from MS Outlook. Backups will complete quickly and completed backups will be listed under Backed up Successfully on the Backup Overview page on the inSync Management Console.

📝 Note

Bypassing Outlook sync errors during Optimized PST backups improves end-user experience with backups. However, it prevents you and the end-user from knowing if there were any issues while backing up the emails. As inSync will not backup any corrupt email data, users will not be able to restore those files later.

Submit a request to Druva Support asking them to bypass Outlook sync errors for your end-users. They will enable the functionality for you.