Problem description
Backup fails with the following error:
3 2 aws/monitor/consistentinstancesnapshot eu-west-2 SSMCommandInvocation Mar 26 09:26:17 Mar 26 10:30:23 14 ExecutionTimedOut
Cause
The instance has an issue with consistent snapshots or AWS command line interface (CLI) tool is not updated
Traceback
3 2 aws/monitor/consistentinstancesnapshot eu-west-2 SSMCommandInvocation Mar 26 09:26:17 Mar 26 10:30:23 14 ExecutionTimedOut
Resolution
Check whether SSM service is installed and running
Restart Amazon SSM service on the affected server.
Check event viewer to find any logs associated with SSM
Disable consistent snapshot option in CloudRanger’s backup policy.
Verification
Once you have disabled consistent snapshot option in CloudRanger’s backup policy the backup will complete.
See also