This article applies to:
OS: Windows
Product edition: inSync Cloud
Overview
Following are few important Use Cases or Scenarios where this article would come in handy-
When there is a need to modify the CFG file located at
C:\inSync4\users\username folder, the inSync service needs to be stopped and started for the changes to take effect.
When there is a client db corruption and
C:\inSync4folder needs to be renamed. In this scenario, the running inSync processes needs to be killed manually from task manager.
When inSync agent sometimes doesn't launch and existing process needs to be killed.
The processes for inSync client are as follows-
- inSyncAgent.exe
- inSyncCPHwnet64.exe
- inSyncUSyncer.exe
All the above binaries are located at C:\Program Files (x86)\Druva\inSync
GUI
From the remote machine, open services console.
Click on Action tab - Connect to another computer.
Browse and select the desired client machine - click on OK.
If the connectivity is fine, then it should open up the services console for the other machine.
You can then stop/start the Druva inSync Client service easily.
Command line
You can stop the services remotely using command line utility named PsExec.
Download Link: https://technet.microsoft.com/en-us/sysinternals/psexec.aspx
Usage: psexec [\\computer[,computer2[,...] | @file]][-u user [-p psswd][-n s][-r servicename][-h][-l][-s|-e][-x][-i [session]][-c [-f|-v]][-w directory][-d][-<priority>][-a n,n,...] cmd [arguments]
Force Close inSync processes remotely
To force close any running inSync processes after stopping the service (inSyncCPHwnet64.exe),
Connect using command
Tasklist /S remote system (name or IP address) /U username /P password
once connected, you should see all the processes running on the remote machine.
You can kill the inSync processes using the command
Taskkill /S remote system /U username /P password /IM Process
Example: Taskkill /S remote system /U username /P password /IM inSyncAgent.exe