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Teams data is not backed up despite showing successful status in Druva console
Teams data is not backed up despite showing successful status in Druva console
Updated over 8 months ago

Problem description

The Teams data shows “Backed up successfully” but the data will not be backed up.

Cause

When you create a team in Microsoft Teams, it will create a site with the same name as the SharePoint site, each channel in the team will have a folder with the same name in the main library of SharePoint site, normally the site takes a little bit of time to be created.

You could verify directly on the site if it's working, so with an admin account go to below link:
https://admin.microsoft.com/#/homepage
Then in the left pane click in Admin Center > SharePoint Online > Sites > Active Site.

on the sites list verify if a new site related to your team appears, in the URL column you can click on it in order to access it.

Traceback

[2022-10-07 06:59:03,230] [ERROR] Failed to get channel name from files folder api for channel : 19:cDcBJ0NVeqoxvedXE1p0VMydswr94kaGHhF3OpPd2sQ1@thread.tacv2, fault Internal Error!! Response Code: 404 Text:{"error":{"code":"NotFound","message":"Folder location for this channel is not ready yet, please try again later.","innerError":{"message":"Folder location for this channel is not ready yet, please try again later."}} (#100000010)

Resolution

Resolution

Need to wait till a new site appears on the page.

  • If the Auto discover sites for backup option is enabled, inSync auto-discovers new site collections every 24 hours.

  • If you want inSync to discover any new site before the next auto-discovery process runs, follow this procedure:

  1. On the inSync Management Console menu bar, click the

    Left_Navigation_Bar_Hamburger_Icon.png

    icon to access the global navigation panel.

  2. Click SaaS Apps.

  3. Click Microsoft 365. An overview page that provides a holistic view of all the configured Microsoft 365 app appears.

  4. On the left-hand panel, click SharePoint.

Click the

Icon-more options_updated.png

icon beside Auto Configuration and select Discover Sites. inSync discovers the sites added to the SharePoint Online setup of your organisation after the last auto-discovery process.

Verification

Once a new site appears, the backup should work fine

See also

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