NAS Backup failed after changing the credentials for the NAS device
Cause
NAS credentials were updated and post which the backup failed with error Phoenix 370. Error: Client internal error [ mkdir /mnt file exists]. You need to check backup logs for additional information.
Traceback
level=error ts=2021-10-07T02:00:32.089372235-04:00 filename=mount_unix.go:162 message="Unable to Unmount network path." path=/mnt/NAS/mountpoint/abc
level=error ts=2021-10-07T02:00:32.110653488-04:00 filename=backup_agent.go:173 message="Failed to mount NAS Share"
level=error ts=2021-10-07T02:00:33.670985083-04:00 layer=main message="Backup Failed" error="mkdir /mnt: file exists"
Resolution
Login to the NAS proxy.
Shares are mounted under:
/var/Phoenix/NAS/mountpoint/ <mount name>.To check for the stale entries of any mounted shares, run the command :
df -h. This will give us an output for stale file handles for /mnt on NAS proxy.Unmount the share with this command: umount /var/Phoenix/NAS/mountpoint/<mount name>
Initiate a backup after doing the above steps.
📝 Note
Reboot will help in this condition if you are able to unmount the drive.