This article applies to:
OS: Windows
Product edition: Phoenix
Problem description
The Phoenix client installation on the Windows server fails with an MSI (Microsoft Installer) installer error: Another installation is in progress.
Cause
The Phoenix client installation on the Windows server fails due to the occurrence of a general MSI install error: Error 1500.
This error occurs due to the following reasons:
If you attempt to run two MSI-based installers simultaneously. The MSI engine does not allow two installers to run simultaneously.
The in-progress key left behind if an earlier installation attempt is canceled forcibly through the Task Manager (Ctrl+Alt+Del) during the transaction or the installation process.
Traceback
Log Name: Application
Source: MsiInstaller
Date: 8/7/2019 12:08:27 PM
Event ID: 11500
Task Category: None
Level: Error
Keywords: Classic
User: druva\Anky
Computer: XXXX.domain.com
Description: Product: Druva Phoenix Agent 4.8.4 -- Error 1500. Another installation is in progress. You must complete that installation before continuing this one.
Resolution
To resolve this error, perform the following steps:
Fix the issues that block programs from being installed or removed.
The Program Install and Uninstall troubleshooter helps you to automatically repair issues when you are blocked from installing or removing programs. It also fixes the corrupted registry keys. For more information, see the article.Repair the Windows Installer services on the 64-bit OS.
Perform the following steps to repair the Windows Installer service on a 64-bit OS:Click on the Start menu, choose Run, type cmd, and click OK.
Run the following command:
%windir%\system32\msiexec.exe /unregisterRun the following command:
windir%\syswow64\msiexec.exe /unregisterRun the following command:
%windir%\system32\msiexec.exe /regserverRun the following command:
windir%\syswow64\msiexec.exe /regserverRestart the computer.
Reboot the OS
Stop or remove all MSI installers from the Task Manager.
Reboot the server.